Support/Weekly Meetings/Notes 2012-04-16: Difference between revisions
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== Knowledge Base == | == Knowledge Base == | ||
*[https://support.mozilla.org/en-US/forums/contributors/708292 Workshop for a new SUMO Style Guide] starts tomorrow in the [https://support.mozilla.org/en-US/forums/knowledge-base-articles KB forum]. | *[https://support.mozilla.org/en-US/forums/contributors/708292 Workshop for a new SUMO Style Guide] starts tomorrow in the [https://support.mozilla.org/en-US/forums/knowledge-base-articles KB forum]. | ||
*Finishing up [https://support.mozilla.org/en-US/forums/knowledge-base-articles/708234 Firefox 12 updates] today. Five new articles were needed: [https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service What is the Mozilla Maintenance Service?], [https://support.mozilla.org/en-US/kb/firefox-36-no-longer-supported Firefox 3.6 is no longer supported], [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-x-104-or-powerpc-pr Firefox no longer works with Mac OS X 10.4 or PowerPC processors], [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-windows-2000 Firefox no longer works with Windows 2000] and [https://support.mozilla.org/en-US/kb/firefox-no-longer-works-some-versions-windows-xp Firefox no longer works with some versions of Windows XP]. | |||
== Mobile == | == Mobile == | ||
Revision as of 15:28, 16 April 2012
Meeting Details
Mondays (meeting duration approx. 30 minutes) at:
- 9:00 AM PST
- 12:00 Noon EST
- 16:00 UTC during summer
- 18:00 CET
- 11:00 CST
Phone call details:
- California: 1-650-903-0800, x92 then 9309 then #,
- Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
- Skype (free): +1 800 707 2533, pin 369 - then 9309 then #
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Sumo Development Update
- Search unification - Next steps
- We need to revisit this document and define the goals based on the metrics that we defined: [1]
- ~ 1/2 way through 2012.7 sprint
- Fixes for KPI dashboard
- Now discounting questions from unconfirmed users
- Combined some charts
UX
Roundtable
Please add your comments, questions and updates here.
Can we get a update on the army of awarnce twitter account the @firefoxhelp one as some people are asking can we use that to do support
Can we get a update on the livechat - as some people have been asking me when its coming back as they miss it
Can us contributors get our own @support-mozilla.org email address or a farward to our dedicated firefox support one - the reason is some people do not want to give out their own person email address - satdav
IRC Meeting - the next sumo irc meeting will be in may 10th we have agreed due to the public holiday the start of may -satdav
can we get a section for the uk version of english as its a bit different from the us version - satdav
Firefox Status Update
Metrics
- Do we all agree on this metrics to track the IA changes? [2]
- Question: Do we still need the metrics in the google spreadsheets? Can we just use the KPI dashboard?
- KPI Dashboard
- SUMO
- Mobile specific
Community
Knowledge Base
- Workshop for a new SUMO Style Guide starts tomorrow in the KB forum.
- Finishing up Firefox 12 updates today. Five new articles were needed: What is the Mozilla Maintenance Service?, Firefox 3.6 is no longer supported, Firefox no longer works with Mac OS X 10.4 or PowerPC processors, Firefox no longer works with Windows 2000 and Firefox no longer works with some versions of Windows XP.