Support/Kitsune/Thunderbird-integration

Purpose

• Reduce the maintenance costs of the two installations of SUMO for Firefox and Thunderbird.
• Reducing user confusion since search from the start page currently only shows Firefox results.

Outcome

• One installation with one database, a unified search.

Open issues/risks

• Very high effort for only one product, probably only makes sense to go this way once we have to support more products.
• How feasible is moving over articles from SUMOMO, including images and templates

Definition

Feature overview

• Need to show dashboards independently for products.
  • KB dashboard
  • L10n dashboard
  • KPI dashboard
  • Karma dashboard
• Needs KB article discussions overview for separate products
• Needs faceted search to distinguish between products
• Needs clearly separated forums

Implementation plan

We can do a move in 2 phases:

• 1st phase:
  • Move over articles
  • offer faceted search
  • offer contributor dashboards separated by product

• 2nd phase:
• offer user to user support for more than one product