Support/Kitsune/Thunderbird-integration: Difference between revisions
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* offer user to user support for more than one product | ** offer user to user support for more than one product | ||
Revision as of 18:56, 18 April 2012
Purpose
- Reduce the maintenance costs of the two installations of SUMO for Firefox and Thunderbird.
- Reducing user confusion since search from the start page currently only shows Firefox results.
Outcome
- One installation with one database, a unified search.
Open issues/risks
- Very high effort for only one product, probably only makes sense to go this way once we have to support more products.
- How feasible is moving over articles from SUMOMO, including images and templates
Definition
Feature overview
- Need to show dashboards independently for products.
- KB dashboard
- L10n dashboard
- KPI dashboard
- Karma dashboard
- Needs KB article discussions overview for separate products
- Needs faceted search to distinguish between products
- Needs clearly separated forums
Users & use cases
Dependencies
Requirements
Non-Goals
Design
Functional Spec
What contributors should do
Things that will need to be figured out
User experience design
Implementation plan
We can do a move in 2 phases:
- 1st phase:
- Move over articles
- offer faceted search
- offer contributor dashboards separated by product
- 2nd phase:
- offer user to user support for more than one product