Support/Weekly Meetings/Notes 2012-05-14

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

• Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

• Halfway~ish through 2012.9 sprint. Lots of points are currently in code review.
• More unified search progress.
• New landing pages landing today or tomorrow.
• Time zone support.
• Rehan Dalal starting today \o/

UX

• See my own dry run of the wireframes
• Some caveats:
  • I only covered five of the seven scenarios
  • What’s not covered:
    • The mobile wireframes
    • Testing all the possible navigation wordings, in a separate sheet, sans the actual design. Just the wordings tested line by line.
  • I did not make any wrong turns, even though wireframes exist for these wrong options, too. This is why the length of the video of each task was very short.
• Doing the first pilot test here in Indonesia today. Going on as we speak.

Roundtable

• Please add your comments, questions and updates here.

Metrics

• KPI Dashboard
• SUMO
• Mobile specific

Knowledge Base

• Matt identified a couple of new top issues and we documented them:
  • Some websites or shopping carts don't update
  • PDF files are blank and can't be downloaded on Mac
• We'll be starting work on renaming articles this week.

Support Forum

• We reached 100% answer rate on the last SUMO day! Also whole last week recorded 100% question answered in 72 hours.

Thunderbird

• Thunderbird support report is filed weekly on Tuesday as part of the Thunderbird Status Meeting (May 8, 2012 Thunderbird Support Report; May 15, 2012 Thunderbird Support Report)