Support/Goals/2012Q2: Difference between revisions
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*Redesign and optimize all contributor recruitment channels [RA, MA] [[Support/Goals/2012Q2/redesign_channels| Plan]] | *Redesign and optimize all contributor recruitment channels [RA, MA] [[Support/Goals/2012Q2/redesign_channels| Plan]] | ||
*Design and implement a community health monitoring and the strategy for acting based on the monitoring data [RA, CW, ML] [[Support/Goals/2012Q2/community_health| Plan]] | *Design and implement a community health monitoring and the strategy for acting based on the monitoring data [RA, CW, ML] [[Support/Goals/2012Q2/community_health| Plan]] | ||
*SUMO KB college program [RA MV] | *SUMO KB college program [RA MV] [[Support/Goals/2012Q2/KB_college_program| Plan]] | ||
*Implement the ReMo/Stewards plan. Start a guide/buddy program so that experienced SUMO contributors ca help new ones [RA] [[Support/Goals/2012Q2/ReMo_Stewards|Plan]] | *Implement the ReMo/Stewards plan. Start a guide/buddy program so that experienced SUMO contributors ca help new ones [RA] [[Support/Goals/2012Q2/ReMo_Stewards|Plan]] | ||
*Diminish the attrition rate, community communication strategy [all] | *Diminish the attrition rate, community communication strategy [all] | ||
Revision as of 12:07, 23 May 2012
High-level 2012 goals
Retain users
- Maximize self-service efficiency
- Achieve 100% action rate in user-to-user support
Improve our products
- Listen to our users through more sources
- Communicate findings better to developers
Meta goal: Grow our community
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THIS PAGE IS A WORKING DRAFT | 
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| The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly. If you have any questions or ideas, please add them as a new topic on the discussion page. |
Retain users
- [AT RISK] Implementation of the various parts of the UX redesign [KT]
- [ON TRACK] Improvements to the search results page, based on Susan's and Matt's suggestions [KT , ML]
- Be ready for the Apps Marketplace consumer launch [IG, TD]
- Make recommended content changes [MV]
- Implement new task-based landing pages [ML]
- [ON TRACK] Provide better tools to contributors to answer questions more effectively [KT]
- [DONE] Provide better feedback to contributors about the effect of their contributions [KT]
- [carry-over] Update all Mobile support documentation for NativeUI [ML/RA] Plan
Improve our products
- Implement Google Analytics across Mozilla Domains [IG]
- Phase II of the Input/Twitter Clustering tools: Internationalization [IG]
- Build a roadmap for Input [CW]
- Ramp up weekly android market reporting for nativeUI [ML]
- Add screencasts to the SUMO report [MV]
- Onramp new Analytics hire [CW]
Grow our community
- Create a latest issues documentation team [MV, CW]
- Redesign and optimize all contributor recruitment channels [RA, MA] Plan
- Design and implement a community health monitoring and the strategy for acting based on the monitoring data [RA, CW, ML] Plan
- SUMO KB college program [RA MV] Plan
- Implement the ReMo/Stewards plan. Start a guide/buddy program so that experienced SUMO contributors ca help new ones [RA] Plan
- Diminish the attrition rate, community communication strategy [all]
- Create a plan for retaining new contributors and converting them into regular ones [MA]
- Develop program to increase activity/participation in the community [MA]
- Increase presence on social media channels (Facebook) [MA]
- [stretch]: Build a community for Firefox feedback gathering [CW]
- Develop program to build and energize our community around the first NativeUI release [ML/MA] Plan