Support:ImprovingSupportOptions: Difference between revisions

Support:ImprovingSupportOptions (view source)

294 bytes added , 1 December 2006

Confirmed users, Bureaucrats and Sysops emeriti

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 * Need better ownership/arbitration when disputes occur among the contributors and  editors of kb articles.
-== Bugzilla problems and solutions ==
+== Bugzilla & Reporting System problems and solutions ==
-Doing a better job of redirecting questions and general feedback traffic away
+* we're doing a better job on the goal we set awhile back of redirecting questions and general feedback traffic away from bugzilla by putting systems in place like hendrix, reporter, and the like; is there more to do here.
-from bugzilla with hendrix, reporter, and the like; is there more to do here.
-Bugzilla has built a good community around dealing with dups and has some systems to surface important problems (voting, dups, # cc'ed, etc..)  anything to share with the other channels in these areas?
+* Bugzilla has built a good community around dealing with dups and has some systems to surface important problems (voting, dups, # cc'ed, etc..)  anything to share with the other channels in these areas?
+* Do we have a good community around looking at the data provided by reporter, hendrix, and talkback and systematically translating problems in to actionable bug reports?  What are the holes to fill there?
 == Webmaster problems and solutions ==