Confirmed users, Bureaucrats and Sysops emeriti
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Support:ImprovingSupportOptions: Difference between revisions
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Revision as of 22:57, 27 December 2006
, 27 December 2006→Webmaster problems and solutions
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== Webmaster problems and solutions == | == Webmaster problems and solutions == | ||
Still gets a lot of support questions and traffic. | Still gets a lot of support questions and traffic. In Dec./Nov. 2006 the daily volume is somewhere between 15-30 messages per day. | ||
An auto-responder has been set up to redirect most of these inquires to better channels, but continued monitoring is still needed to make sure useful reports make it to the right hands for investigating security, privacy, infrastructure, and product problems. | |||
A goal for the overall support improvement project would be to get to zero/zarro webmaster support inquiries. How can we get there? Right now the numbers are headed in the wrong direction. | A goal for the overall support improvement project would be to get to zero/zarro webmaster support inquiries. How can we get there? Right now the numbers are headed in the wrong direction. | ||
== Additional Ideas == | == Additional Ideas == | ||