Discussion Forums: Difference between revisions
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Giganews is our NNTP provider. | [[giganews.com/ Giganews]] is our NNTP provider and they host news.mozilla.org. | ||
* [[Discussion_Forums/FAQ]] | * [[Discussion_Forums/FAQ Frequently Asked Questions]] | ||
Revision as of 04:51, 9 November 2012
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THIS PAGE IS A WORKING DRAFT | 
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| The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly. If you have any questions or ideas, please add them as a new topic on the discussion page. |
This is the documentation for those Mozilla Discussion Forums which are moderated.
Use
How do I subscribe to a discussion forum?
You can get a list of Forums here.
What happens to incoming messages?
All posted messages--via email, NNTP or Google Groups--come to Mozilla for moderation. Then the following happens:
Any message from someone on the global blacklist is thrown out.(eventually - not yet implemented)- Messages are spam-filtered by Postfix.
- Anything above spam score 7 is discarded.
- Anything above spam score 7 is bounced.
- Anything above spam score 2.0 gets tagged.
- Messages are sent through a spam filter in Mailman and spam-scored (again).
- Anything from a global whitelist member gets a -3 modifier.
- Anything above spam score 5 is discarded.
- Anything above spam score 2 is held for moderation (plus other rules like size).
- Any mailman content filters are applied.
- A message which gets this far is sent out by email, to Giganews and to Google Groups.
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How do I contact the moderator of a particular list?
The list moderators of all lists can be reached at {listname}-owner@lists.mozilla.org where {listname} is the part before the @ in the mailing-list version name of the list. On the chance that the moderator isn't paying close attention to that address (it often gets a lot of garbage) the direct contact addresses of the moderators can be found by locating the list on https://lists.mozilla.org/listinfo/ and clicking on the list name. The contact addresses for the list will be listed at the bottom of the resulting page.
What do I do if my messages are not getting through?
If you send a message with a valid "From:" address and, after two hours, you do not see it posted and did not get a reply back (saying, for example, your message was held for moderation), and you have not been told you are on a blacklist, please contact the list owner (see above). Give him the exact date and time of a message you sent, the mechanism you used (mail/news/Google Groups) and the name of the discussion forum you sent it to. If the list owner can't immediately locate it (it's not sitting in the moderation queue) the list owner (or the user, if the list owner is unresponsive) should file an IT Request ticket (pick the "any other request" option) and make sure to include all of the above information.
Moderation
As a moderator, how do I add someone to the global whitelist?
In the moderation interface, choose "Add <email address> to one of these sender filters" and pick "Accepts".
As a moderator, how do I add someone to the global blacklist?
In the moderation interface, choose "Add <email address> to one of these sender filters" and pick "Discards".
(The global blacklist is not yet implemented. When it is, the above instructions will do the trick.)
What about other filtering mechanisms?
Content filters and other such things you set up in the Mailman admin UI will still be applied.
How do I fix it if I've added someone to the wrong list?
For this, you need administrator access to the list, not just moderator access, and you need to remember which list you were moderating when you initially mis-whitelisted or mis-blacklisted them. Then, visit the appropriate list admin page, log in, click "Privacy Options" and then "Sender Filters". This page has several lists; the ones you care about are accept_these_nonmembers and discard_these_nonmembers.
NNTP
giganews.com/ Giganews is our NNTP provider and they host news.mozilla.org.