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==Introduction== | ==Introduction== | ||
Mozilla has | Mozilla has some 200 Discussion Forums that exist as e-mail lists as well as newsgroups as well as being synced on Google Groups. This synchronization is generally seemless, and users are free to choose their preferred method to join the discussion, over a variety of network protocols and clients. Mozilla tries to keep discussions on these public Discussion Forums, to encourage participation in the process. | ||
===How do I subscribe to a discussion forum?=== | ===How do I subscribe to a discussion forum?=== | ||
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===What happens to incoming messages?=== | ===What happens to incoming messages?=== | ||
All posted messages--via email, NNTP or Google Groups--come to Mozilla for moderation. Then the following happens: | All posted messages--via email, NNTP or Google Groups--come to Mozilla for moderation in an attempt to keep SPAM messages to a minimum. Then the following happens: | ||
* Messages are spam-filtered by Postfix. | * Messages are spam-filtered by Postfix. | ||
* Anything above spam score 7 is discarded. | ** Anything above spam score 7 is discarded. | ||
* Anything above spam score 7 is bounced. | ** Anything above spam score 7 is bounced. | ||
* Anything above spam score 2.0 gets tagged. | ** Anything above spam score 2.0 gets tagged. | ||
* Messages are sent through a spam filter in Mailman and spam-scored (again). | * Messages are sent through a spam filter in Mailman and spam-scored (again). | ||
* Anything from a global whitelist member gets a -3 modifier. | ** Anything from a global whitelist member gets a -3 modifier. | ||
* Anything above spam score 5 is discarded. | ** Anything above spam score 5 is discarded. | ||
* Anything above spam score 2 is held for moderation (plus other rules like size). | ** Anything above spam score 2 is held for moderation (plus other rules like size). | ||
* | * Mailman content filters (if any) are applied. | ||
* | * If a message which gets this far is sent out by email, to Giganews and to Google Groups. | ||
<li> For some groups, those without moderators or those for whom the moderator has requested it, anything with a spam score between 2 and 5 is also automatically discarded (i.e. there is no moderation). Currently that list is | <li> For some groups, those without moderators or those for whom the moderator has requested it, anything with a spam score between 2 and 5 is also automatically discarded (i.e. there is no moderation). Currently that list is | ||
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If you send a message with a valid "From:" address and, after two hours, you do not see it posted and did not get a reply back (saying, for example, your message was held for moderation), and you have not been told you are on a blacklist, please contact the list owner (see above). Give him the exact date and time of a message you sent, the mechanism you used (mail/news/Google Groups) and the name of the discussion forum you sent it to. If the list owner can't immediately locate it (it's not sitting in the moderation queue) the list owner (or the user, if the list owner is unresponsive) should [https://bugzilla.mozilla.org/form.itrequest file an IT Request ticket] (pick the "any other request" option) and make sure to include all of the above information. | If you send a message with a valid "From:" address and, after two hours, you do not see it posted and did not get a reply back (saying, for example, your message was held for moderation), and you have not been told you are on a blacklist, please contact the list owner (see above). Give him the exact date and time of a message you sent, the mechanism you used (mail/news/Google Groups) and the name of the discussion forum you sent it to. If the list owner can't immediately locate it (it's not sitting in the moderation queue) the list owner (or the user, if the list owner is unresponsive) should [https://bugzilla.mozilla.org/form.itrequest file an IT Request ticket] (pick the "any other request" option) and make sure to include all of the above information. | ||
==Moderation== | ==Forum Moderation== | ||
===As a moderator, how do I add someone to the global whitelist?=== | ===As a moderator, how do I add someone to the global whitelist?=== | ||
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===Why don't you allow binary Attachments?=== | ===Why don't you allow binary Attachments?=== | ||
Binary attachments are dangerous because file extensions can lie, masking a malicious program as a benign binary file and causing data loss to the user. | |||
===What is with the hierarchy (mozilla.dev.*, qa.*, reps.*, support.*)?=== | ===What is with the hierarchy (mozilla.dev.*, qa.*, reps.*, support.*)?=== | ||
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===Why don't you propagate NNTP?=== | ===Why don't you propagate NNTP?=== | ||
For easier control of | For easier control of SPAM. Most news servers no longer honor cancel messages (message deletion requests) of any sort, so most news servers would wind up with our lower-traffic groups being useless because of the amount of spam on them (you can look at the netscape.public.mozilla.* hierarchy for examples of this - those groups are propagated). By isolating our groups to one or two servers, we can both delete the spam when it happens and more easily block the spammers from posting in the future. | ||
In recent times this has been somewhat hampered by Google's poor handling of spam on their end. We are still able to clean out what's visible on news.mozilla.org (Giganews) however. | In recent times this has been somewhat hampered by Google's poor handling of spam on their end. We are still able to clean out what's visible on news.mozilla.org (Giganews) however. | ||