Contribute/Education/Notes/2013-12-13 Commmunity Builders Meetup

General

Statement

The education/culture track will build an action plan around curricula, tools and programs both (1) to support staff in learning to work in the open and support volunteer contributors, and also what curriculum, tools and programs are needed (2) to support volunteers in becoming active/core contributors.

How to

Three axes were identified:

• Broaden: Assess and inform the status of Mozilla's diversity and levels of openness. Advise on actions to broaden participation in the project.
• Share: Promote "default open" by indexing and unifying resources with an emphasis on improving wiki.mozilla.org.
• Teach: Develop and incorporate existing curricula to on-board and mentor Mozillians through their contribution lifecycle.

Main Goals

Increase "default open" in the project

• To broaden: conduct a contributor census including attitudes towards openness and diversity
  • Measured by: sentiment towards openness and inclusion
• To share: index wiki.mozilla.org
  • Measured by: number of edits on the wiki
• To teach: publish and expand the on-boarding content.
  • Measured by: number of Mozillians who complete the on-boarding

Increase community building capacity in the project

• To broaden: repurpose the #millionmozillians and and community quilt projects to learn about the health of communities and commitments to the Million Mozillians goal.
  • Measured by: Quilt participation (number of tiles made).
• To share: Consistent comms and cadence on past accomplishments, biggest challenges (pain points), upcoming goals
  • Measured by: Establish communication cadence [X communications per quarter for the year]
• To teach: to develop and run a CB curriculum
  • Measured by: How many people completed the training

Sessions organisation

details Carousel , SWOT and three day process

Sessions

Wednesday 11 December (Day 1)

SWOT session

Strengths

number of resources, diversity of projects, open & editable resources, evolution + iterative, care, teaching + learning , accessible for allmost all, each project has a leader / point person, priority, diversity of people , long history, localizing resources

Weaknesses

lack of focus, conflicting or out of date info, sprawling resources, redundancies, hard to identify leader, resisteance to retire things, lack of shared vision, hesitation to share (sometimes), hard to sustain intiatives

Opportunities

distributed leadership, millian mozillians goal, desire to do more & better, to teach openess, platform ("mozillia") that many pay attention to, to tell mozillia's story, alumni network (de-boarding), mandate unifying across the org, reps + fsa, working with external partners, clear invitation to participate and contribute, default open, clear indication when something should *not* be shared

Threats

privacy, trying to do too much, too many people coming on board, loss of Mozilla's culture, tunnel vision if too exclusive of org's goals, lack of metrics + clear definition, anti-open source attitudes, we have to rely on partners that are not open, hubris, missing people who aren't in spaces we're active in, credibility ep of mozilla as an educator, possibly seen as self-serving

Top 5 Priorities

Diversity of people (strength)

What What do we mean by "diversity": diversity is a practice not a thing, skills, interests, hobbies, economic status, learning styles, country of orgin, language, etc. anything and everything that makes you you.

How (assets) Making our sources of knowledge accessible to everyone: localization, accesibility, time/place, etc. Support a mindset where every mozillian thinks about approach solutions in the most inclusive way. Add human part/full potential/not seeking permission/how you show up

Actions

• Identify what various communities mean by diversity and how they want to diversify their communities.
  • Survey on diversity -
  • Using the Diversity Working Group and the DICE workshop
  • Note: Survey development/completion should not block smaller efforts to increase diversity.

Revised actions

• Create a survey to identify: what diversity means across the org, asses current demographics, what areas of diversity needs improvement, identify barries to local leadership and community building
• Using the Diversity Working Group and the DICE workshop
• Note: Survey development/completion should not block smaller efforts to increase diversity.

Owners Lukas (Dino co-lead/support)

Resources needed

• Time and webdev assistance to help craft workshop tools
• Proper survey consultation for creating pre & post workshop survey about diversity and visualize the data over time/cohort
• localization of workshop materials

Teach openness (opportunity)

What sharing and collaborating whenever possible; presuppose all can be open and that which cannot be is called consciously closed; also learn about the tools that help you contribute openly

Why Part of our mission. And it makes the world better. Enables participation.

How Test and help build the teaching resources and trainings in Webmaker and create more resources aligned with the Web Literacy Framework. https://webmaker.org/standard

Action(s)

• Index resources. Identify if they are open, consciously closed. A way to visualize.
  • name of resource
  • how to access
  • who can access (public, privledged)
  • who is lead contact person
  • how to contribute (user-editable vs siloed)
• URLs can be collected, searched and tagged using webmaker.org. Mozillians and the broader world can use these resources to learn about openness.

Revised actions

• Plan new TRIBE module around teaching "openness"; use this model as a template for creating additional modules. Explore module creation processes using by testing a module around 'openness' as a model.
• Index resources. Identify if they are open, consciously closed. A way to visualize (flags to indicate: open/not(yet), a11y, localized, read-only vs. accepting contributions, production-level supported service, has owner(s)?) . Resouces should be user-editable by default.

Owners Christie

Mandate unity across the board (opp)

What unify, grow, and scale contributors in support of the 1MM goal.

Action

• Broadcast resource index initiative. Demonstrate we're working together and that people can join.

Work with other teams to create a grass roots campaign to support this goal.

• • Can use the #millionmozillians template for people to say how they will help reach the goal. See example: https://fuzzyfox.makes.org/thimble/a-million-mozillians and more https://webmaker.org/en-US/search?type=tags&q=millionmozillians

Revised Actions

• Communicate efforts of the education team and show how anyone can get involved.
• Campaign to show efforts to the index resource
• Repurpose the #millionmozillians template in a campaign for people to say how they will help the goal.

Owners Dino

3 Mentoring + leveling up after on-board (Weaknesses)

What Supporting individuals throughout the contributor lifecycle: introduction to program, recruiting, on-boarding, escalation of responsibilities, skill building, leadership, de-boarding, alumni network/support.

Action

• Bring new voices into the discusion to vet/refreash existing content.
• Rethink how the 90 day on-boarding tool can be available to help with the life-cycle of a contributor (from on-boarding to off-boarding).
• Leverage the TRIBE mentorship program to extend mentoring in the org and also certify skill levels.
• Get on-boarding materials into a place on the web that you can i) find later and ii) add to.
• Design and implement badges: mentor levels, learning levels [work w/Recognition]

Revised Actions

• Expand access to the on-boarding portal and create an index of the content on wiki.mozilla.org. Incorporate existing community-based on-boarding material.
• Explore expanding/scaling/copying existing mentoring programs (Reps, local communities) for scalability across Mozilla.

Owners Amie + Ally

Distributed Leadership (opp)

What diversified decision makers, leadership in more geos, x-functional leadership so that *efficient* knowledge distribution happens, keeps the org informed and progress moving forward .

Actions

• those gaps become asks
• Advise the TRIBE program to incorporate "teach openness" resources and other topics. [help to design a modual structure]
• Learning to make resources available to all levels
• Support wiki.mozilla.org as a top-level product and teach people how to use it effectively.
• Incorporate questions in the diversity survey about barriers to local leadership and community building. [move up to "Diversity"?]

Revised Actions

• Make TRIBE training acessible to more Mozillians (literally accessible, ReMo in 2014). [& Manager Hacking?]
• Plan a community building curriculum and test it by training some brave Mozillians. !!!!!!!!!
• Assign owner(s) who can prioritize turning wiki.mozilla.org into a top-level product, train the entire community on how to use it effectively so that its value increases to the project and facilitates p2p-exchange of knowledge. (localize it, organize it better, make things discoverable, let it be more customizable, bring in visual editing, make sure it's accessible to all)

Owners Michelle (Ally would like to support this/co own)

Resources needed Amie