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Support/SUMODayMay23: Difference between revisions
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=== Workshops === | === Workshops === | ||
How awesome would it be if we had a few workshops during the day about Firefox? The kind of thing that would appeal to the user who wants to trick out Firefox and knows it pretty darn well but may not be so technical as to know how to get started on CODING. These are exactly the people we want to take part in | How awesome would it be if we had a few workshops during the day about Firefox? The kind of thing that would appeal to the user who wants to trick out Firefox and knows it pretty darn well but may not be so technical as to know how to get started on CODING. These are exactly the people we want to take part in Support Firefox Day and maybe a workshop will be what they need. | ||
The overall theme around the workshops should be to "learn about the new features of Firefox 3 to better help others." The aim should be to educate current and potential new contributors about the new features, which will lead to a higher quality forum and live chat support, as well as potentially improved support articles about these topics. | |||
# | |||
# | Here are some workshop ideas: | ||
# The new security features in Firefox 3 | |||
# Why the new Location Bar is the AwesomeBar | |||
# 15 awesome things you can do in Firefox 3... that you could also do in Firefox 2! | # 15 awesome things you can do in Firefox 3... that you could also do in Firefox 2! | ||
# Turbocharge your browsing: using all keyboard or all mouse navigation. (This is one of my favorite sets of Firefox features.) | # Turbocharge your browsing: using all keyboard or all mouse navigation. (This is one of my favorite sets of Firefox features.) | ||
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=== Q/A/F sessions === | === Q/A/F sessions === | ||
More of a marketing thing to drive more people to the event. A panel or one person with a topic and a moderator to vet questions. Q/A/F stands for Questions, Answers, Feedback. These have to be big-name people but it's only 30 minutes or so, so hopefully we can pull it off. | |||
Confirmed topics: | |||
* Mozilla. How did it start, what's the difference between MoCo and MoFo, how can I get involved (support of course :p), etc. Celebrity host: John Lilly | |||
* Software design at Mozilla. How is it organized, how feature decisions are made (user demand, usability, support, etc). Celebrity host: Mike Beltzner | |||
* Firefox 3. Yak and yak and yak on about Firefox 3. Celebrity host: Mike Connor | |||
Other ideas: | |||
* What's it like to work for Mozilla? Maybe what it's like to intern at Mozilla, with one of the interns (old or new) taking questions about the other people in the office etc? | |||
* General. Funny story time. Random important people can be in a panel just to talk about the FUN side of being a Firefox junkie. Best memory, what they do in their free time... ha! free time, no free time for you! stuff like that. Ideally we'd have more than one host in this session. | |||
Of course we won't take all these ideas, but maybe 4 total between workshops and QAF sessions. | Of course we won't take all these ideas, but maybe 4 total between workshops and QAF sessions. | ||
'''In progress''': | '''In progress''': one more speaker needed! | ||
=== Support sessions === | === Support sessions === | ||
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So the proposal here is to have a forum community (maybe a subforum of the contributors forum) where we have just small fun threads... like "tell us about yourself" and "what's your best support moment (not just Firefox related)." and totally random fun threads: "post a crazy photo". Also a nice google maps mashup showing the other contributors and geoIPs of people whom we're helping right now. A nice rolling ticker: support.mozilla.com, over 4931 people served. Stuff like that. | So the proposal here is to have a forum community (maybe a subforum of the contributors forum) where we have just small fun threads... like "tell us about yourself" and "what's your best support moment (not just Firefox related)." and totally random fun threads: "post a crazy photo". Also a nice google maps mashup showing the other contributors and geoIPs of people whom we're helping right now. A nice rolling ticker: support.mozilla.com, over 4931 people served. Stuff like that. | ||
Before | Before Support Firefox Day, we'll also take ideas for workshops and stuff like that so people who register early can feel like they're actively part of the action. After Support Firefox Day, the community center will be in place so this will encourage sticking around. | ||
'''To do:''' look into what ticker/stats options are available. | '''To do:''' look into what ticker/stats options are available. | ||
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= Get the word out = | = Get the word out = | ||
The last SUMO Day wasn't really well publicized; we should do better this time. Here are some ideas: | |||
=== Reporters/Bloggers === | |||
Invite them to the event. Seriously, you have no idea how much a personal invite means to people. "I know you wrote about Livechat when it first came out, but here's an unprecedented chance to see behind the scenes a little, ask questions of the Mozilla head honchos as well as meet other people working with the support project. We've matured a lot since December, come see! And hey, you may learn some stuff too: There's a special Q&A session about Firefox 3!" These bloggers, especially the middle-range ones, will certainly mention the event whether they come or not. | |||
=== Banner ads === | === Banner ads === | ||
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=== Video === | === Video === | ||
Can we be funny, silly and creative enough to have the top YouTube video? Want to try? | Can we be funny, silly and creative enough to have the top YouTube video? Want to try? | ||
'''In progress''': djst has sent an email to our awesome metrics guy (ken) and über blogging tracker (asa). | '''In progress''': djst has sent an email to our awesome metrics guy (ken) and über blogging tracker (asa). | ||