Support/Weekly Meetings/Agenda 2009-10-12

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• EU Ballot
  • Finalize list of articles for KB audit by tomorrow?
  • Thoughts on SHOWFOR for Windows 7 based on article list
    • Is it really needed, or can we get away with just creating a "How to install Firefox on Windows 7" article and simplifying the other articles?

Forum

• Proposal: Implement checkng for tags to predict user's question > MOCKUP - Milos
• Drop in users/contributions last week but seems fixed?

Live Chat

• Tags and issues from last week
  • Add-on problems were the most common issue
  • AVG was misidentifying the Firefox installer as a trojan, should be fixed in latest AVG update

Roundtable

• Blog post about Live Chat community on Wednesday (zzxc)