Support/Weekly Meetings/Agenda 2010-04-26

Sumo

• Weekly metrics

Knowledge Base

• New articles:
  • Java Deployment Toolkit Blocked
  • Personas do not work with Themes
• More ideas from my KB audit
• KB PRD meetings now twice a week - Tue & Fri
• Helpfullness metrics test starting

Forum

Live Chat

• I did some UX testing of Live Chat last week - videos - notes (contributor, notes (user)

Roundtable