Thunderbird/StatusMeetings/2010-06-29
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Support
- 3.1 Support Issues - still gathering info, nothing really major so far, seems to be better than 3.0.x - please add your support issues to the Discussion page of this wiki page still a work in progress
- Support Community Reboot - 2 min. intro video script - Draft3 available, next step is final signoff and then encoding and posting of English version followed by subtitling for non English Folks
- SuMoMo - next: get SuMoMo localization dashboard, bug 549407 working - will ping Andrei about this hope to get progress before Summit, - no metrics because we turned off Google Analytics but haven't turned on replacement; revamping SuMoMo home page to have top 10 problems (and move list of Articles to another page as per SuMo) as well as final edit of SuMoMo articles before 3.1 on Thursday; will have informal session at Summit with localizers
- Get Satisfaction (no metric graphic since GS graphic generation down since the 23rd - 397 topics only (which suggests 3.1 impact not felt yet) GS contributors please check out our new boilerplate response page as well as GS JetPack Helper 0.3 needs hackers and contributors to use it for frequent support replies, email roland!
- still working on alice.it ispdb and Italian support issues for 3.1 this week
- back to basics for support and user pain - based on discussions with support contributors and staff at All Hands going to sketch out higher level use cases instead of assuming that the solution is to just put a layer on top of GS for new topic input wizard, great discussion with David Eaves about this last week - will document this on a wiki page and review on tb-planning
- thanks to top volunteer contributors: #1 matt of Australia, #2 rsx11m (USA) #3 bozz of usa, #4 chris_ramsden aka xenos of UK, #5 archaeopteryx of germany