Support/Kitsune/KB/Implementation

Static pages

• Home page, live chat page
  • Home page contains list of articles/categories

Articles

• Editable
• Lockable
• KB articles VS contributor articles
• Tags/Categories -- allows for "related articles"
• Localized
• Exportable (?)
• Could have an introduction/summary field, for use in search results
• Review of changes with approve/deny
  • Save progress without asking for review
  • Mark articles as ready for review
  • Message author of edit on approval/denial
  • Emails contain links to approve/deny
• Mark edits as spam

Localization

• Mark translations as out of date
• Side by side translation
• In progress translation locks out others

Versioning (History)

• Diffs

Wiki support

• SHOWFOR
• templates
• Editable by section
• Reordering of sections
• Table of contents on/off

Discussion

• Articles can be discussed in forums

Misc

• media upload
  • media library (listing uploaded screenshots and videos)
  • videos offer quick links to embed
  • flickr-like notes for images on mouseover
• screencast support
  • "step by step text instructions"
  • skip to next step in video
• print stylesheet for articles
• manually set related articles