AMO/Marketplace SLA
Availability Ratings
- Critical
- 99.99% availability (52 minutes unavailable per year)
- High
- 99.95% availability (4.38 hours unavailable per year)
- Medium-High
- 99.9% availability (8.76 hours unavailable down per year)
- Medium
- 99.8% availability (17.52 hours unavailable per year)
Unavailability means more than 5% of requests are dropped, errored, or significantly degraded.
Consumer Experience
| Service |
Rating |
Notes
|
| App receipt check |
Critical |
API that verifies app purchases, called by individual apps at various intervals
|
| Persona ID |
Critical |
Powers accounts required for Marketplace, App Sync, and many individual apps
|
| Add-ons blocklist |
Critical |
Protects Firefox users from crashes and malicious add-ons
|
| Add-on update check (triggered) |
Critical |
Triggered checks for add-on updates and compatibility information
|
| App/add-on installation and files |
High |
|
| Purchasing and payments (also dependent on 3rd parties) |
High |
In-app payments API and pages, PayPal interactions
|
| Read-only APIs (used by Firefox and others) |
High |
Powers Firefox features like add-on search and metadata lookups
|
| Discovery Pane in Add-ons Manager |
High |
High-visibility webpage in the default view of Firefox's Add-ons Manager.
|
| Consumer Marketplace/AMO pages |
Medium-High |
The consumer-facing Marketplace pages, e.g. homepage, search, browse
|
| Add-on update check (background) |
Medium |
Daily background checks for add-on updates
|
Developer Experience
| Service |
Rating |
Notes
|
| App/add-on management, tools, and reports |
High |
Managing existing submissions
|
| App/add-on submission |
Medium-High |
New submissions and versions of apps and add-ons
|
| Documentation, policies, and supporting pages |
Medium |
Supporting developer pages
|
| Writable and submission APIs |
Medium |
Upload API, etc.
|