Mobile/Testdrivers Program/How To/File a Bug

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These instructions are meant to help you file a bug that's actionable for engineering.

Did Firefox Crash?

Try to get the crash ID, see these image steps (keep clicking Next-->) ==

  • The last step in the instructions is to grab the "Crash Report ID", put this in a safe place and add it to the bug you file below

Step 2. Make sure you have a Bugzilla account by logging in

  • If you don't have a Bugzilla account, go to the sign-up page and check out the image steps if necessary (keep clicking Next-->).
  • Use the same email you signed up for the Test Drivers Program with, if possible.

Step 3. Click here, log in if necessary, and then fill out the form

  • Hopefully you have the log in a file, and you can attach it to the bug. Please take the time to write:
    • An accurate summary of your issue. “Aurora crashes when trying to load an image on http://facebook.com” is way more useful than “Facebook doesn't work”
    • A description that explains what you see, what you expected to see, and any other pertinent information
    • Steps to reproduce. If you can take a reproducible sequence of actions to cause a bug to manifest, we will be really grateful, and the bug is much more likely to be fixed than one we have to guess at
    • A description of your device and the version of Fennec you're using. Something like “Samsung Galaxy S2, Android 2.3.4, Nightly build from 2012-05-04” is enough. You can find out your Android version in the Settings application.
  • You can ignore everything but the "Summary" (bug title) and "Description".
  • "Steps to reproduce" are a rough outline of how you found the problem. The more info, the better. If you don't know how you got into a situation, try to reproduce the issue. If you can't, please still file a bug!

Step 4. Attach anything you think will help

See the image steps (keep clicking Next-->).

Things to consider attaching:

  • Pictures (taken with another phone/camera) of an issue
  • Logs (if available, instructions for this coming soon)

Step 5. Watch for "bug mail", and reply if necessary

You'll sometimes get emails with a subject similar to "[Bug xxxxx] When moving the page around, the page continues to glide":

  • Please read these emails and look for any questions directed at you
  • If a reply is necessary, click the link at the top of the email and then input a reply in the text box at the bottom of the page.
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