Support/Weekly Meetings/Notes 2012-05-07

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

• Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

• 2012.8 ends tomorrow. It was a short one, since last week was the webdev work week. Focus was:
  • Search unification of KB and forums posts, first phase.
  • Indicator for forum contributors about their impact on the forum
• 2012.9 starts tomorrow. Focus will be:
  • Search unification, second phase
  • Back end changes to support the new iA

UX

• Thank you Verdi, Michelle and the content team for migrating the new IA over to the SUMO production site!
• I had worked on the mobile site UX for a while (it started shortly after the desktop version), but the wireframes can now be seen. It will be revised before testing.

Paper Prototyping Planning

• The research plan has:
  • A detailed to-do list of what Susan, Crystal and Bram will need to do before testing
• The planning discussion has:
  • The things that we need to test (labeled “NTK” for “Need To Know”)
  • The scenario required to test the things we need to know
• The recruitment plan has:
  • The screening questionnaire that Susan will give to the recruiter to recruit test participants

Paper Prototyping Timeline

• Location: Collective Agency, Portland
• Dates and times:
  • Wednesday, May 23
  • Friday, May 25
  • Tuesday, May 29
  • 90 minutes per appointment
  • 3 appointments a day: 11 am, 2:30 pm and 5/5:30 pm
  • 8 total participants on the above three dates
  • Why the gap? We need a minimum of day-long break inbetween, so we can tweak and refine the design after each session
• The visual designer will be needed after the testing day: very late May to early June

Roundtable

• Please add your comments, questions and updates here.
• Presentation about Kilimanjaro and what does it mean for SUMO
• Can i ask what you thing about the following page https://www.facebook.com/mozillasupport - williamr is behind this and verdi has admin (Verdi - I've never seen that page) - satdav
• Can us contributors get a email list for sumo as the thunderbird guys has one i know topal used to have one but was not advertised a lot - satdav
• IRC meeting this thursday in #sumomeet - 6PM UK time - satdav
• SUMO thread Analysis and request for Feedback -Tyler

Metrics

• KPI Dashboard
• SUMO
• Mobile specific

Knowledge Base

• The new task-based pages are live on the desktop start page.
• There are lots of updates for Firefox 13 to do this week along with lots of previously updated articles that can probably be marked as ready for L10n.
• Next KB meeting is Thursday at 9am PDT.

Services

• Apps Marketplace Alpha Launch on track for this Tuesday. Mozillians to be invited to use it with Nightly.

Thunderbird

• An Introduction to Thunderbird Support and to Roland Tanglao
• last week spoke with Kadir about TB KB integration requirements and Michael Verdi about Firefox Clinic and KB; this week hope to speak with Matthew G about metrics and Madalina and Rosana about Community Management (and to all other SUMO team members for about 20 minutes over the next few weeks)