Support/Kitsune/features/Canned-Responses
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Purpose
- Increase the quality of replies and the number of solved questions.
- Make it easier for contributors to get more information from contributors
- Make it easier for contributors to answer often asked questions
Outcome
- a tool that let's contributors select from a number of snippets to be inserted into their post.
Open issues/risks
- How do we make this localizable
- How do we add new responses/categories
- Is there going to be a way to store your own canned responses
- How useful is this for answering questions, when we have the duplication feature?
- Why would we rather answer a question over and over again instead of linking to one high quality reply?