Thunderbird:Thunderbird3:UserDocs

What should be done regarding changes to user documentation for Thunderbird 3?

Notes on this page (Thunderbird 3 User Docs)

Definition of User Docs: "User Documentation" will stand here for all the sources and resources that inform a user about Thuderbird usage or simply help the user achieve a goal using this software.

Generally it regards help, tutorial, support, feedback, usage issues, but it may go for even general information or terminology used, impressions, or more abstract things related to the user experience and communication with user.

There is another side of the documentation, the developers one, that I (ovidiu)cannot dive into that, but could be attaked in the same place/manner here.

Goals of this page: in the beginning the goals may just be analytic:

To collect Thunderbird documentation locations and sources
To comment and share opinion on those sources
To eventually get an image of the work/state of documentation, help, etc.

Structure the input/collected data: I think the structure will come from comments and opinion. First is enough if set couple of major 'tags':User, Dev, Help(Support), Tutorial, Review(inform), and others if you like..

Ideas on the general support environment for Thunderbird should go on the discussion page here

Sources for user documentation

TB main web page (first information)[user, info] http://www.mozilla.com/en-US/thunderbird/ http://www.mozilla.com/en-US/thunderbird/features

TB menu-help goes to (expected to gather most of it?)[user, dev, info, support, tutorial][more to comment here..] http://www.mozilla.org/support/thunderbird/

TB oldest an maybe most visited resource with subpages directly fot TB http://www.mozillazine.org/ [lot to comment on that..]

newsgroups at mozilla [there are some confussions there, in terms of which group to ask, from the user side, ending up with some frustration eventually]

see http://weblogs.mozillazine.org/rumblingedge/archives/2007/11/survey_results_out.html question 3 [comments on that:??]

http://wiki.mozilla.org/Thunderbird:Help_Documentation:Base [is this an ongoing process..? note: This (user doc) is not intened to duplicate this link. At least I(ov) consider this just a part of the process..]

[more to come.. more to be studied from those domains above.. more to ask..]

Undergoing work on support

This is about undergoing work on help or support, even if old, frozen, forgotten projects.

the help/support project(s)

Help as offline documentation was and is put together in several places like this:
Thunderbird Help Documentation

http://wiki.mozilla.org/Thunderbird:Help_Documentation:Base is ongoing, status unclear to me..

older ones / history
mozdev and extensions: Interim Help for Thunderbird (as pointed by Chris Ilias)

see http://interimhelp4tbird.mozdev.org/

Ideas on the (offline) help

At first should get the ideas on the discussion page. For this [offline help] will have specific one, not to inerfere with global/big picture ideas. Here is The place for Ideas on TB help

from RFE, groups etc.

from other places

External resources

examples of other projects, mozilla or not, related or not

Mozilla

Non mozilla