canmove, Confirmed users
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Sumo/Live Chat coverage: Difference between revisions
→August 2008, Week 2
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*'''6pm-7pm''' | *'''6pm-7pm''' | ||
**'''zzxc (room monitor)''' | **'''zzxc (room monitor)''' | ||
==August 2008, Week 3== | |||
===Weekly Metrics=== | |||
*Total number of users entering chat queues: 753 | |||
*Number of chat users served by agents: 402 | |||
*Number of users cancelling request 24 | |||
*Number of users never picked up by an agent: 327 | |||
*Percentage of users served by an agent: 53% | |||