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Support/MetricsDashboardPRD/Metrics: Difference between revisions
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* i+Number of people who go to Ask a question and then go to forums, live chat (Om) -- ''This is a traffic question: Of the people who land on Ask a question how many try to go to forums and how many try to go to live chat, it lets us know (for example) that everyone is trying to do LiveChat and only doing forums if LC is closed.'' | * i+Number of people who go to Ask a question and then go to forums, live chat (Om) -- ''This is a traffic question: Of the people who land on Ask a question how many try to go to forums and how many try to go to live chat, it lets us know (for example) that everyone is trying to do LiveChat and only doing forums if LC is closed.'' | ||
* | * =Top search terms (from search plugin ideally) '''List based''' For each search term, we're collecting: | ||
** i-Number of searches per search term. | |||
'''KB article metrics''' | '''KB article metrics''' | ||