Thunderbird/Support/Initial SuMoMo content
< Thunderbird | Support
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THIS PAGE IS A WORKING DRAFT | 
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| The page may be difficult to navigate, and some information on its subject might be incomplete and/or evolving rapidly. If you have any questions or ideas, please add them as a new topic on the discussion page. |
Pre-requisites
- theming
- search working
How to Write articles and Meta Content
For now please refer to: Thunderbird/Support/InitialHowToWriteKBArticles as well as the style guides below.
Thunderbird / MoMo versions of Firefox style guides: (won't be able to get to this before Christmas methinks but can schedule for new year, in the meantime, refer initial contributers to the Firefox versions)
- https://support.mozilla.com/en-US/kb/Approving+articles+and+edits?bl=n
- https://support.mozilla.com/en-US/kb/Creating+articles
- https://support.mozilla.com/en-US/kb/Requesting+an+article
- https://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents
- https://support.mozilla.com/en-US/kb/Style+Guide
- https://support.mozilla.com/en-US/kb/Knowledge+Base+Policies
- https://support.mozilla.com/en-US/kb/Translating+articles
Link to articles after completed in the status column Bug for adding SuMoMo product and component for KB articles: https://bugzilla.mozilla.org/show_bug.cgi?id=530137
| article | priority | start/end date | status |
|---|---|---|---|
| How to use Global Search | P1 | Completed - on SuMoMo staging | |
| How to use Tabs in Thunderbird 3 - 530113 | P1 | Completed - on SuMoMo staging | |
| Message Archiving | P1 | Completed - on | |
| Thunderbird 3 for Windows 7 Users - 530116 | P1 | | |
| Thunderbird 3 for Users - 530118 | P1 | Draft completed by TMZ (requires editing and approval) | |
| Setting up Thunderbird 3 - 530122 | P1 | split into 3 by Jen Zed - 1 of 3 done, New in 3.0, left to do: sending and receiving mail,new accounts | |
| Keyboard Shortcuts - 530123 | P1 | Completed, draft on SuMoMo by Jen Zed] | |
| How to create a Signature File - 530127 | P2 | Completed - on SuMoMo Stage | |
| ISPDB for Users - 530131 | P2 | draft in progress by Jen Zed | |
| Moving from Thunderbird 2 to 3 - 530133 | P2 | | |
| What is the Migration Assistant - 530135 | P2 | draft in progress by Jen Zed |
Lower Priority
not in any order of priority
FAQ page and have answers to the following support questions (link to GS answers)
- Cannot send email
- AT&T Yahoo
- Window Live Mail / Hotmail
- what to do when email lost (compact folders)
- Compacting Folders
- Deleting index files .msf
- Backing up data
- periodic maintenance
- How to use Get Satisfaction to get support
- How to help support others using Get Satisfaction
- setting default to html email
- setting default to plain text
- how to temporarily change the default for composition form using the Shift key
- importing Outlook email and contacts into Windows 7 i.e starting from scratch
- importing Outlook email and contacts into Vista