Communication Research

Yammer Inclusion Research

About

We have a lot of different ways to communicate at Mozilla, and the sheer volume of communication can be overwhelming. The roadblocks to success survey highlighted many of these concerns around how we communicate with each other, and left an opportunity for further research. As part of the effort to improve inclusion and productivity within our communication channels, this project aims to evaluate Yammer as a communication tool, identify its strengths, weaknesses, and its role within Mozilla.

More specifically, we are exploring how our community interacts with Yammer, what role(s) we expect it to perform, and what differences exist between the staff and community spaces. Over the next six weeks we will be collecting social listening data and community feedback around these questions and other questions, and will report findings to the people team and to the Mozilla community.

Updates

Week 1:

Announced project at Monday Meeting. Blog post at [BLANK] with more info about the project.

Week 2:

More info coming soon...

Feedback

Please email Tremaine Kirkman to provide feedback! I will update weekly as community feedback comes in...

Email Etiquette Research

About

This project is in regards to communication, specifically looking at emails.

When looking at Removing Roadblocks to Productivity that was done by The People Team, a number of people voted with the troubles in communication in the Removing Roadblocks to Productivity Survey, especially in E-Mail.

In order to avoid these roadblocks, this project will look at how to approach email etiquette and practices so that communication is not broken or lost.

Updates

Week 1:

Announced project at Monday Meeting.
Main Focus: Good practices on subject lines. Blog post at [BLANK] with more info about the project.

Week 2:

More info coming soon...

Feedback

Please email Payam Keshtbod (payam.keshtbod(at)gmail(dot)com) to provide feedback! I will update weekly as community feedback comes in...