Links

Notes: https://etherpad.mozilla.org/badges
Sprints:
- [sep5] http://mzl.la/badges_sep5
- [sep19] http://mzl.la/badges_sep19
- [oct3] http://mzl.la/badges_oct3
- [oct17] http://mzl.la/badges_oct17
All open badges bugs: http://mzl.la/all_badges_bugs

Story

What have we done so far:
- Shipped MVP for a host of Webmaker badges. Webmaker Super Mentor, Mentor and Hive Contributor badges. Plus new "Minimum Viable Contributor" badges. And Web Literacy badges (live on prod, though not easily discoverable).
- We're currently victims of our own success. The MVC badges and others are *working* -- but that has exposed lots of paper-cuts in the application and issuing process. And created a bottleneck for admins who need to review and issue all those badges.
What do we need to tackle next:
- 1) Better issuing. Making it easier for admins to clear through backlog and provide great customer service.
- 2) Better badge receiver/applicant experience. Better emails, celebrating, sharing, etc.
- 3) Badge value. Adding value to the badges once users receive them.
- 4) Overall UX. Better discoverability on Webmaker.org. Fully integrating badges into the product, resources section, etc.
- 5) Metrics. Data, tracking. Optimizing claim codes. What is the badge issuing, applying, claiming data telling us?

Better issuing. Streamline the review and issuing process. Better emails. Quick wins & pain points.

Estimated workload: 3 - 4 days of Erik's time. + some additional help from Kate as needed.

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

Automate the process for editing and proofing badge-related emails. A lot of providing better customer service boils down to better mail. Right now it's hard to see, proof and edit badge-related mails.

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);

No results.

0 Total; 0 Open (0%); 0 Resolved (0%); 0 Verified (0%);