Support

Support

Firefox

Want to get help with Firefox?

Check out:

• Support resources: http://support.mozilla.org/
• Support chat:
  • irc://irc.mozilla.org/firefox or
  • https://chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2Ffirefox

Contributing to Mozilla support

Want to help with Mozilla support (AKA Support Mozilla (SuMo))?

Check out these resources and join in.

Getting started contributing to SUMO

• Weekly Meetings
• Monthly IRC meetings
• Weekly KB meetings
• Support/Mobile/Weekly Mobile Meetings
• Contributors forum
• IRC channel: #sumo
• Press list
• SUMO Event Kit

Need help in figuring out what to do?

If you're stuck and need some friendly guidance, please get in touch with one of our Buddies

Development

• Mailing list/forum: dev-sumo@lists.mozilla.org (moderated)
• IRC channel: #sumodev
• Ongoing Bug triage. You don't have to be a developer to help the developers with this task!
• Get Involved - includes mentored bugs for new contributors
• Kitsune documentation - includes Kitsune setup guide

Old stuff:

• Tips and tricks for developers
• Contributing to the Code - SUMOdev
• Kitsune, the support webapp
• Notification system, take two

Obsolete docs

• Overview
• Mobile Support
• Initial list of articles for first version the Knowledge Base
• Alpha article tracking page(moved to support site)
• Manual of Style(moved to support site)
• Contributor Home Page(moved to support site)
• How to create screenshots
• Mozilla web site Knowledge Base that needed switching
• Pages in need of MozillaZine credit
• Product Requirements
• Future Forum Ideas
• Increasing Contributions
• Current Projects
• In-product help tracking
• Articles needing updates for Firefox 3
• Support/l10n
• Search Implementation Plan
• Search requirements
• Video Contest
• Video Contest Guidelines
• Initial kick off and brainstorming discussions - Support:ImprovingSupportOptions
• Google discussion group mozilla.support.planning