QA/Firefox3/Investigation/Norton 360

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Revision as of 14:41, 17 September 2008 by Beltzner (talk | contribs) (New page: = Summary = Some users running Norton 360 v2 and Norton Internet Security 2008.5 have reported that after upgrading to Firefox 3, they can no longer access their bookmarks, create new book...)
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Summary

Some users running Norton 360 v2 and Norton Internet Security 2008.5 have reported that after upgrading to Firefox 3, they can no longer access their bookmarks, create new bookmarks, create or use browser history, or access their saved passwords from IdentitySafe.

The issue appears to be caused by firefox.exe not exiting properly and locking the new SQL files used to store this information. If a user starts Firefox after a reboot, they will be able to see their bookmarks and history; as soon as they exit and relaunch Firefox, though, the problem re-appears.

Workarounds

Two workarounds are known to exist: 1. Using Task Manager, kill all firefox.exe processes 2. Remove coffplgn.dll from C:\Program Files\Mozilla Firefox\Components

Investigation

Tomcat to fill in

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