Support/Weekly Meetings/Agenda 2008-09-29

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Revision as of 17:01, 29 September 2008 by Zzxc (talk | contribs)
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Support » Weekly Meetings » 2008-09-29

Sumo

Knowledge Base

  • Bugzilla: 2 new article requests [1][2], 1 article bug verified fixed [3]
  • Disable Smart Location Bar article is renamed

Support Forum

Live Chat

  • Traffic down again, answer rate >60%
  • Common issues: weekly issues thread
  • New hours
  • About 5 new accounts last week, 0 account approvals
  • Need more people to connect after-hours to chat-support.mozilla.com (with any Jabber client)
    • Any instructions on how to connect with Jabber client?--cilias 16:48, 29 September 2008 (UTC)
  • Anyone who can help this week, please up on the live chat coverage page
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