Support:Social

Overview

Social media helps Firefox better understand its users. There are about 14,000 questions/comments on Firefox social media platforms every month. More often than not, when people experience issues with Firefox, they tend to share them on Twitter, Facebook and Reddit before submitting bugs or seeking out solutions from SUMO. We're here to help, share our knowledge and build relationships that will empower our users to get the most out of their Firefox.

We're a community of enthusiastic volunteers and employees trying to support our users around the globe. Your contributions will reach millions of users worldwide, and you can do it from the comfort of your couch. Join us for an incredible adventure!

Sounds awesome! How do I get involved?

Start by emailing Madalina here to set up an account for you

Check our documentation here

Say hello on our mailing list

Contact

If you have a specific question or if you just want to learn more about the program,

• IRC You can join us on these channels on irc.mozilla.org
  • #aoa General Channel for Social
  • Telegram group

• Mailing List
  • social support General mailing list of Social Support