Open Comms/Get Involved
Ways to Get Involved in Open Comms
We have a ton of contribution pathways! From Support to Social to PR, there are almost endless ways you can help shape our communications program and tell the world about Mozilla.
One time contributions
Localization
Who: If you know English and can translate it into another language (for example, your native one), help us translate English language articles into your language.
Requirements: Working knowledge of English, good knowledge of your native language, good writing skills, attention to detail
How to get involved: Sign up for a SUMO account and get started here
Training:[| To get started read the SUMO localization Guide]
Contact: Locale Leaders or admin short list: vesper@mozilla.com
Social Support Tweeting and Facebook posting
Who: For those of you that like to represent Mozilla Support in social channels this is the place for you. You can tweet or post on Facebook as a Mozillian to help give support to Mozilla software users.
Requirements: Twitter account or a Sprinklr account(ask Madalina in "Contact"), an email account and 10 mins of your time.
How to Get Involved: Mail the social support mailing list that you would like to sign up (see contact link below) and check out [SUMO Social Support Wiki Page]
Training: [Intro slide deck]
Contact :[Social Support Contact Page] or the Admin short list: mana@mozilla.com , Lhull@mozilla.com
[| Find out more information here]
Writing A Campaign Tweet or Blog Post
Requirements: Twitter, Facebook, or a social tool such as a website that you can publish on.
How to get involved: Open Comms Encryption Campaign
Contact: [open comms mailing list below]
Answer a Support Forum Question
[See Also]
Who: Supporters or those looking to get technical with a bundle of empathy for Mozilla open source software users.
Requirements: A support forum account signed up as a contributor, a little reading and introduction
How to get involved: Get Involved SUMO Questions
Training: Use the above link as well as a task list of training tasks at One and done start here: with the first task
Contact: Forum moderators or admins short list: rmcguigan@mozilla.com madalina@mozilla.com
A Few contributions a week
Localize a Support Article
See also
Who: If you are a technical writer or enjoy writing about open source software, this may be for you.
Requirements:
- English language proficiency
- Good writing skills
- Ability to communicate concepts in a simplified way
How to get involved: Start here
Contact: admin short list: vesper@mozilla.com and jsavage@mozilla.com
Become part of the Comm Reps program
Who: If you like to write, talk about Mozilla on social media, you are already a step ahead. If Mozilla megaphone sound like you, we could use your help.
Requirements:Mozillian Profile link-> https://mozillians.org/en-US/ , Email to PR team a heads-up at communications@mozilla.com Fill out this form first: here Topic of interest from Open Comms team
- Upcoming (not yet released/announced) projects, product features, etc.
- Public policy / political statements (beyond what’s on the wiki)
- Data/statistics on product usage, market share, etc.
How to get involved: Contact communications@mozilla.com
Training: CommSquared Blogpost - older
Effective blogpost tips
Contact: communications@mozilla.com
Support Forum Specialist
Who:Like to troubleshoot Firefox, Firefox for Android, Firefox for iOS, Webmaker or Thunderbird, look here.
Requirements:SUMO support account from https://support.mozilla.org
How to get involved:[Sign up and start answering questions]
Training: [1] and One and done start here: [2]
Contact:Admin short list: guigs@mozilla.com and mada@mozilla.com
Writing a Support Article or making edits
Who: If you are a technical writer or enjoy writing about open source software, this may be for you.
Requirements:
If you are a strong technical writer and have made edits in the knowledge base before, as well as already have a SUMO account.
'How to get involved: Start here
Training: First Check the knowledge base dashboard and review how to improve the knowledge base
Contact: admin short list: jsavage@mozilla.com
Tribal Commitment Contributions
Locale Leader
Who: Do you not see a locale listed in the SUMO contributor forum? This is where you can start one. Start by reaching out to Michal the Localization Admin for SUMO.
[| SUMO how to become a Locale Leader]
TBA: New changes are happening in regards to the support forum platform. Contact any SUMO admin for more information of the progress of this project.
Support Forum Moderator
[[3]]
Who:
Requirements:
How to get involved:
Training:
Contact:
Support Knowledge Base Article Reviewer and Editor
[[4]]
Who:
Requirements:
How to get involved:
Training:
Contact:
High profile Media Relations
Who: aimed for an experienced spokesperson or someone who has contacted communications@mozilla.com more than once. Think this is you? Who May become CommSquared
Requirements:
- Mozillian Profile link-> [5]
- Contacting communications@mozilla.com to let them know what you are working on
How to join: How do I join
Contact: communication@mozilla.com
Social Support Reviewer and Approver
[[6]] [link write up for description of role from Mada]
Who:
Requirements:
How to get involved:
Training:
Contact:
Don't see something, you can propose more
Contactopencomms community email