Support:Channels
Community communication channels
The SUMO Community has various communication channels across platforms. This document list down those various channels and explain the different purpose and nature of each of them.
Please note that these channels are intended for community discussion. Product related questions should always go to the user forum.
Currently populated channels
| Channel | URL | Purpose | Accessibility level |
|---|---|---|---|
| SUMO Contributor Forum | Main General Sub |
Main forum for discussions about the SUMO community. This forum includes threads specifically related to SUMO forum, Social Support, KB and Localization. This forum is the best channel to notify the forum community about any issue or updates on ongoing problems. | Public |
| Discourse | Link | Similar with the SUMO Forum, Discourse is used for discussions about the SUMO community. This forum includes threads related to SUMO, KB, Localization and Social. | Public |
| Telegram | Main Social Contributors (by invite) |
SUMO IM platform used for immediate communication with SUMO contributors. Bridged with #sumo on IRC. Mozilla Social Support IM platform, used to notify contributors about Twitter inquiries. Bridged to #casual_social_support on Slack. |
Public Important: shared content should never be confidential. |
| Slack | Link Main NDA: #sumo_community Social Contributors: #casual_social_support |
SUMO main platform used for immediate communication with NDA access level contributors. Casual Social Support is closed and bridged with Telegram |
Public Important: #sumo_community is bridged with Telegram. |
| IRC | Link | SUMO Community IRC Channel. | Public Important: the channel is bridged with Telegram. |
| SUMO Blog | Link | Sumo Community blog, with regular public announcement of relevant content related to the community. | Public |
Communication content strategy
The current strategy is focused on improving and fasten the identification of the best channel for an efficient and secure communication.
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