Media Debugging Tips

Diagnosing and Reporting Media Playback Issues in Firefox

Basic Media Playback Issues

For simple playback issues (videos on popular sites that fail to play back properly), the first place to start is to check the web developer console for error messages related to format or playback issues. If you see messages here related to media playback errors, please file a Bugzilla report. When filing please file a Audio/Video related Bugzilla report and include a URL to the video.

Playback Performance Issues

Capture a log of an attempt to view the media (about:logging)

For performance issues, dropped frames, or general playback issues capture