Support/Weekly Meetings/Agenda 2023-08-23

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Revision as of 20:38, 15 August 2023 by Ghostinhershell (talk | contribs) (Removed Russian from list of languages needed for firefox desktop translation feature)
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Meeting Details (scroll down for the agenda)

(meeting duration approx. 45 minutes) starting at: 17:00 UTC [1]

Northern winter Northern summer
09:00 PT 10:00 PDT
11:00 CST 12:00 CDT
17:00 UTC 17:00 UTC
18:00 CET 19:00 CEST
22:30 IST 22:30 IST

Call Details

  • California: 1-650-903-0800, pin 2 then 8437 then #
  • Toll-free: +1 800 707 2533, pin 2 - then 8437 then #
  • Skype (free): +1 800 707 2533, pin 2 - then 8437 then #

Participate

Live chat

  • SUMO - Matrix channel

Read more

PARTICIPANTS

Please add your name and your SUMO profile link (you can also attend our event in the community portal):

  • Sarto
  • Usama Khan - Product Manager (Firefox Desktop)
  • JR
  • Abby

CONTRIBUTORS SHOUTOUT

(Please link to their profile and the reason for the mention)

  1. To Wim, Christophe, Théo, and others for their contribution to keep our Social and Mobile Store queues manageable.
  2. For Paul to help with desktop article.
  3. For Pauls Support on the Android Webpages not loading incident. (Also to any other contributors who helped to test and reproduce this issue)

AGENDA

TOPIC OF THE WEEK

  1. [Call for help] We're looking for folks who speak German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian, and Czech to help us quality test Firefox desktop new translation feature. Detailed instruction can be found in this doc. We'll be reaching out to locale groups, but if you're available to help, please reach out to Sarto.
  2. A reminder that Kiki is out on maternity leave for the next 3 months (July 24 – Oct 23, 2023)

MOZILLA'S WORLD UPDATE

  1. r/firefox forum at Reddit has been reopened, but only accept posts about red pandas. More about that in the contributor forum.

PRODUCT UPDATES

  1. Support Release scrum Recording
  2. new user pain points exploration - JR doing a dive through forum data. Want to ask contributors on the forum what common issues you see newer users noting on the forum?
  3. Thunderbird 115 Soft Launch was July 11, 2023! Thanks to all volunteers and staff for their hard work especially suport folks on the web at SUMO and in the KB, etc. Support report will be here: Thunderbird/Support/TB115.0SupportIssues

KNOWLEDGE BASE AND LOCALIZATION

  1. Updates to the "Edit Article Metadata" link when localizing KB articles

SUPPORT FORUM

  1. [Ongoing project] Premium product escalation process

SOCIAL SUPPORT & MOBILE STORE SUPPORT

  1. Unified permission: If you request for an account on Conversocial/Verint now, you'll get permission to both Twitter and Play Store queues. You'll also be offered to help with specific locale queue if you indicate that you can speak languages other than English.

DECISIONS AND ACTION ITEMS

FUN ZONE - JOKES, ETC.

  1. We need more votes on this idea!
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