Support/ForumUX/PRD
< Support
Goal of project:
To improve the experience of contributors and users on the support forums to make finding what they're looking for easier. This is a collection of changes (hopefully most small and simple) that will streamline giving support and make the workings of the forums more transparent for users.
- Make thread filters work as they should and make them more apparent, adding filter options for:
- Threads with no replies
- Threads with last post not by a contributor
- Threads by the logged in contributor
- Make e-mails from support more useful: bug 409904
- Add ability to change thread statuses (for moderators) from a thread rather than from editing the firstpost or going to threadlist bug 413666
- Add icons for "solution proposed" and "request for more info"
- Add status and icon for when the original commenter replies.
- Add status and icon for "invalid" = This question doesn't apply to Firefox.