Thunderbird/Support/GetSatisfaction/TaggingConventions

goals of this tagging convention:

• intuitive
• organic "pave the cowpath" i.e. use the tags that people are already using
• to make it compatible with future systems consider shorter tags without spaces
• don't use code name i.e. module names
• DO use names that are in the UI e.g. "message filters" AND names that are in common use by users e.g. "filters"
• try to use 3 word tags, tags longer than 3 words are hard

Tagging Conventions

• if the topic is a FAQ, tag it "faq"
• if the topic is one of the following common faq areas then tag it
  • "default email client" - for making Thunderbird the default email client
  • "default browser" - for making Firefox the default browser
  • "dataloss" - for emails deleted
  • "address book" - for address book issue
  • "cannot receive email" - when you can't receive emails
  • "cannot send email" - when you can't send emails
  • "password" - problems with Thunderbird passwords in general
  • "master password" - problem with Tb's master password
  • "filters", "message filters" how to set up filters, question on filters
  • "account setup", "accounts" for setting up account problem
  • "upgrade" - upgrade problems, perhaps have tags for TB2 to TB3 e.g. "TB2 to TB3 upgrade"
  • "news groups" - usenet issue
  • "line breaks" - line break issue
  • "phantom messages" - messages not being marked as read or not displayed
  • "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird
  • tag with email client for import and send/receive issues e.g. "hotmail", "outlook express"
  • "email import" - email import issue
  • operating system - if operating system tag whatever makes sense, e.g. "Windows", "Windows XP", "Windows7", "Windows Vista", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu"
  • Thunderbird version, e.g. "Thunderbird 2", "Thunderbird 3", "Thunderbird 3 Beta 3", "Thunderbird 2.0.0.23"
  • tag with bug number e.g. "bug 541892" if there's a bug in bugzilla referenced
  • mail provider e.g. "Comcast", "gmail"