Thunderbird/Support/GetSatisfaction/TaggingConventions

What is a tag?

A tag is a keyword used to identify what a Get Satisfaction support topic is about. It's great for search engine optimization and quickly finding other support topics of interest that have the same tag. e.g. say you wanted to find tag x, then you would go to: http://getsatisfaction.com/mozilla_messaging/tags/x e.g. if x = "Cannot send email" then the tag URL would be http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email (Get Satisfaction replaces spaces in tags with underscores)

Goals

• intuitive
• organic "pave the cowpath" i.e. use the tags that people are already using
• to make it compatible with future systems, consider shorter tags without spaces
• don't use software code names i.e. Thunderbird or Mozilla module names
• DO use names that are in the user interface e.g. "message filters" AND names that are in common use by users e.g. "filters"
• try to use 3 word or shorter tags, tags longer than 3 words are hard to use and remember

Tagging Conventions

• if the topic is a FAQ, tag it "faq"
• if the topic is one of the following common faq areas then tag it
  • "default email client" - for making Thunderbird the default email client
  • "default browser" - for making Firefox the default browser
  • "dataloss" - for emails deleted
  • "address book" - for address book issue
  • "cannot receive email" - when you can't receive emails
  • "cannot send email" - when you can't send emails
  • "password" - problems with Thunderbird passwords in general
  • "master password" - problem with Tb's master password
  • "filters", "message filters" how to set up filters, question on filters
  • "account setup", "accounts" for setting up account problem
  • "upgrade" - upgrade problems, perhaps have tags for TB2 to TB3 e.g. "TB2 to TB3 upgrade"
  • "news groups" - usenet issue
  • "line breaks" - line break issue
  • "phantom messages" - messages not being marked as read or not displayed
  • "firefox does not launch" - firefox doesn't launch when clicked on from Thunderbird
  • tag with email client for import and send/receive issues e.g. "hotmail", "outlook express"
  • "email import" - email import issue
  • operating system - if operating system tag whatever makes sense, e.g. "Windows", "Windows XP", "Windows7", "Windows Vista", "Linux" for generic linux stuff otherwise specific variant e.g. "Ubuntu"
  • Thunderbird version, e.g. "Thunderbird 2", "Thunderbird 3", "Thunderbird 3 Beta 3", "Thunderbird 2.0.0.23"
  • tag with bug number e.g. "bug 541892" if there's a bug in bugzilla referenced
  • mail provider e.g. "Comcast", "gmail"