Support/Weekly Meetings/Agenda 2010-02-16

Sumo

• EU ballot update
  • Finalize search terms
  • Finalize content on start page
  • l10n status
• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• Proposed KB AB tests
  • Are we looking at the right data?
  • Do those tests answer the questions we are asking?
• Testing KB articles forum. Try it out!

Forum

Live Chat

• Top grouped Live Chat issues are now automatically generated in the weekly metrics.
• I fixed a number of IT/QA issues with Openfire integrated login and web-based client last week, which are on track for SUMO 1.5.1/1.5.2.
  • Integrated login will launch this week, and the web client will most likely launch in the first week of March.

Roundtable