Support/Weekly Meetings/Agenda 2010-04-07

Sumo

• Weekly metrics
• Last week's weekly support issues

Knowledge Base

• New article: Blank messages in Hotmail

Forum

Live Chat

• Broken websites was the only issue that wasn't solved in the majority of chats. (Hotmail, Yahoo Games, and Facebook games)
  • We don't have any solution for cases where the latest Java plugin doesn't work in Firefox 3.6 on Windows (0% solved)
  • Broken websites was also our top issue last week

Social Media

• First results of the Twitter experiment

Roundtable

• IRC presentation at #sumo with Ricmacas: ensuring participation of SUMO volunteers with methods and activities to promote and recognize the good efforts helpers, making them examples for the community.