Support/Forum/Snippets

Clippings extension

The Clippings extension helps you quickly paste text you frequently type in forums, and is a great tool for doing user support. Get it here.

Crashes

Go to the address __about:crashes__ and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

Safe mode

If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see ((Safe Mode)).

Test profile

Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See ((Managing profiles))

Probably an extension

Extensions can sometimes be the cause of problems. If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See ((Troubleshooting extensions and themes))

Try clearing cache and cookies

Try clearing your cache and cookies.