Support/Kitsune/KB/Implementation

Challenges

• SHOWFOR
  • How to meet good UX with a reasonable implementation
• Approved vs staging copies
  • Edits on staging copies pile on top of each other. Any flexibility in order of approval?
    • Looks like always must approve every edit prior to approve a certain one.
• How do we get accurate views into dashboard?
• Media library
  • Upload progress
  • Exterminator?

Static pages

• Home page, live chat page
  • Home page contains list of articles/categories
  • Home pare should have a section for posting urgent messages without requiring a push.

Articles

• Editable
• Lockable
• KB articles VS contributor articles
• Tags/Categories -- allows for "related articles"
• Localized
• Exportable (?)
• Could have an introduction/summary field, for use in search results
• Review of changes with approve/deny
  • Save progress without asking for review
  • Mark articles as ready for review
  • Message author of edit on approval/denial
  • Emails contain links to approve/deny
• Mark edits as spam

Localization

• Mark translations as out of date
• Side by side translation
• In progress translation locks out others

Versioning (History)

• Diffs
• Comparison
• Revert to version
• Delete versions

Above reminds me a lot of Wordpress

Wiki support

• SHOWFOR
• templates
• Editable by section
• Reordering of sections
• Table of contents on/off
• List of contributors to article
• Special syntax as defined Support/Kitsune/KB/Priorities#Editing here

Discussion

• Articles can be discussed in forums

Misc

• media upload
  • media library (listing uploaded screenshots and videos)
  • videos offer quick links to embed
  • flickr-like notes for images on mouseover
• screencast support
  • "step by step text instructions"
  • skip to next step in video
• print stylesheet for articles
• manually set related articles
• include article in other article

Search

• match on user's OS/fx version
• keywords for articles

Polls

• attached to article
• attached to section of article? does this require wiki syntax?

Administration

• add/remove articles
• add/remove categories/tags
• add/remove permissions for users/groups