Support/Weekly Meetings/Minutes 2011-05-16
< Support | Weekly Meetings
Sumo Development
- 2.8.3--including most of the private messaging UI preffed off--is going out tomorrow.
- 2.8.4 freezes Wednesday morning.
- Work week next week.
- James is in MV starting Thursday.
- Ricky is in MV next week.
- Focusing on QA/testing and chat hacking.
- The new modifier syntax will not make it into 2.8.4, but 2.9
Roundtable
- Brinda to start within the next two weeks
- David might be off on Monday due to eye surgery.
Metrics
- SUMO
- Mobile specific
- Cheng to look into why the helpfulness metrics in the KB is down
- Cheng to figure out how the forum threads and KB hits are related wtr to support reports.
Knowledge Base
- Updated the KB Doc Policies and Article Tracking pages. Michael will blog about this today.
Kadir: to write down what metrics we should track wtr to search actions (only KB searches vs. Forum searches)
Forum
- Forum questions are up 16%
- Cheng to figure out why