Reps/SOPs/Mentoring

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Mentorship is an essential component of the Mozilla Reps program. It is the starting point for any Mozilla Rep. In the first phase of ReMo, the two project leads of ReMo, William Quiviger and Pierros Papadeas will be in charge of mentoring applicants who are shortlisted after filling out the Mozilla Reps application form. Mozilla Rep council members may also be asked to become mentors.

Important.png
Keep bugs tidy
Please make sure that within the process the application bug is up to date with the progress and reflects the steps as noted below

Step 1: Being assigned an applicant

Once an applicant has submitted their application form, a bug is created on bugzilla that is triaged by William and Pierros. If this applicant has been selected for the next round, William and Pierros might assign this applicant to you, by assigning you the bug. If this is the case, you will receive an email informing you of this and will be able to access the bug.

Bug Status : ASSIGNED
Bug Whiteboard : Screening

Step 2: Gathering information about the applicant from the bug

The bug you've been assigned contains all the applicant submitted when applying. Read carefully through this information and decide whether or not you think this person is a good candidate to become a Mozilla Rep.

Step 3: First contact with the applicant

Scenario A: You think this person is a strong candidate and doesn't need an interview

If you think that accepting him into the program is a no-brainer (either because you know the applicant already and/or you just know the person would be a fantastic Mozilla Rep), you can skip to Step 5.

Scenario B: More info/contact needed

Bug Status : ASSIGNED
Bug Whiteboard : Meeting Needed

If you think the person is a strong candidate but you would like to get to know him/her better, touch base with the applicant by email and set up an short interview on IRC with the him/her that same week (or when available).

Email example: Click here to launch mail 

Subject: Mozilla Reps application – next step 
Hi [name of applicant], 
Thanks for applying to join the Mozilla Reps program!

I'm [your name] and I will guide you through the rest of the application process . 
I would like to set up a short chat interview with you on IRC this week to ask you a few questions.

Please let me know if you would be available at [suggest different times]. 
Thanks very much and look forward to speaking to you!

[your name] 
Mozilla Rep Council Member


Scenario C: Not yet ready for ReMo

Bug Status : RESOLVED WONTFIX
Bug Whiteboard : Scenario C - Mail Sent

If you think that, based on the information submitted by the applicant and/or on your personal experience with the applicant in the past, (s)he is not suitable to become a Mozilla Rep at this point, inform the council of your decision and make sure that there is no objection from anyone (NB: if the council is split on the applicant, a vote needs to be held). Then contact the person and inform them of the council's decision.

Email example: Click here to launch mail 

Subject: your Mozilla Rep application 
Hi [name of applicant],

Thanks for applying to become a Mozilla Rep. Based on the information you submitted, 
the Mozilla Rep council agreed that it is too early for you to apply to the program. 
Mozilla Reps is a program for Mozilla volunteers who have been active for some time in the 
project and have demonstrated strong leadership in their community.

We encourage you to re-apply when you have gathered enough experience participating in the project. 
In the meantime, we encourage you to get in touch with [name of contact person of his/her local Mozilla community]
 to learn how to get involved.

Thanks very much for your interest in Mozilla.

[your name] 
Mozilla Rep Council Member

Suggested selection criteria

  • how long has the applicant been involved in the Mozilla project
    • Minimum: 6 months
    • Bonus: Years
  • how knowledgeable is the applicant of the Mozilla Project, our mission and our values
    • Minimum: Read the Mozilla Manifesto
    • Bonus: Personal association with mission or values of mozilla
  • Applicant blogs/posts about mozilla
    • Minimum: One post
    • Bonus: Already doing/done that
  • Have Goals for participation in ReMo
    • Minimum: One goal aligned with the program
    • Bonus: Three or more goals aligned with the program
  • Ability to publicly speak about mozilla
    • Minimum: Be comfortable with that
    • Bonus: Already done that in different audiences
  • Involved in other community-driven projects?
    • Minimum: At least one
    • Bonus: Participation in open-source community
  • is the applicant familiar with the different products Mozilla develops and different Mozilla initiatives (eg. Drumbeat, Firefox Identity etc..)
    • Minimum: Know at least one other project except Firefox
    • Bonus: Knows about upcoming projects and latest developments
  • will the applicant be able to pull together his own resources at times even though if Mozilla is unable to provide? example: designing presentations, press releases, make own swag?
    • Minimum: Willing to do that (and understand what it takes)
    • Bonus: Already done that
  • what would be his commitment period to the program? (3 months, 6months etc)
    • Minimum: This year
    • Bonus: No limit

Step 4: Interviewing the applicant on IRC

Bug Status : ASSIGNED
Bug Whiteboard : Meeting Scheduled

Make sure to keep the interview short and not too formal. Here are examples of questions you might want to ask the applicant:

  • when and why did you first start contributing to the Mozilla project?
  • How much time do you spend contributing to the project every week on average?
  • Are you comfortable speaking in public?
  • Have you ever organised a community event before?
  • Have you spoken to the press before?
  • What would be the first project you'd work on if you became a MozillaRep?
  • What do you do inside the community?
  • What is Mozilla about for you?
  • Have you ever explained Mozilla to other people? How?

Step 5: Informing the applicant that they are accepted into the program

Bug Status: ASSIGNED
Bug Whiteboard: Pending Signature

If you think the interview went well and/or that applicant is clearly ready to become a Mozilla Rep, contact him/her by email to inform him of the good news, but also to explain the next steps.

Email example: Click here to launch mail 

Subject: You've been accepted to the Mozilla Rep program

Hi [name of applicant],

Thanks again for applying to become a Mozilla Rep [and for taking the short interview (if applicable)].
I'm thrilled to inform you that the Mozilla Rep council's accepted you into the program :)
I've been assigned to be your program mentor meaning I'll be your main contact person for 
the program if you have any questions or concerns. 
I'll also help you get started and help monitor your activity in the program.

So let's get right down to business! Here are the next steps for you in order to become an official Mozilla Rep are:
• create a user profile (if you haven't already) on the ReMo wiki using this template [1]
• sign up (if you haven't already) to the ReMo mailing list [2]
• sign and return to me by email the Mozilla Rep Agreement [3]
• read through and get familiar with all the ReMo tools [4]
• read through and get familiar with all the SOPs [5] 

As soon as we have received your signed Rep Agreement, you're all set! 

Of course, if you have any questions, feel free to ask away :)

[your name] 
Mozilla Rep Council member

[1] https://wiki.mozilla.org/Template:Remobox
[2] https://lists.mozilla.org/listinfo/reps-general
[3] https://wiki.mozilla.org/images/4/4b/Mozilla_Reps_Agreement.pdf
[4] https://wiki.mozilla.org/ReMo/Tools_and_Resources
[5] https://wiki.mozilla.org/ReMo/SOPs

Step 5 (for minors ONLY): Informing the applicant who is a minor (under 18 but over 14) that they are accepted into the program

Bug Status: ASSIGNED
Bug Whiteboard: Pending Signature

If you think the interview went well and/or that applicant is clearly ready to become a Mozilla Rep, contact him/her by email to inform him of the good news, but also to explain the next steps.

Email example: 

Subject: You've been accepted to the Mozilla Rep program

Hi [name of applicant],

Thanks again for applying to become a Mozilla Rep [and for taking the short interview (if applicable)].
I'm thrilled to inform you that the Mozilla Rep council's accepted you into the program :)
I've been assigned to be your program mentor meaning I'll be your main contact person for 
the program if you have any questions or concerns. 
I'll also help you get started and help monitor your activity in the program.

So let's get right down to business! Here are the next steps for you in order to become an official Mozilla Rep are:
• create a user profile (if you haven't already) on the ReMo wiki using this template [1]
• sign up (if you haven't already) to the ReMo mailing list [2]
• ask your parent or legal guardian to sign and return to me by email the Mozilla Rep Agreement [3]
• read through and get familiar with all the ReMo tools [4]
• read through and get familiar with all the SOPs [5] 

As soon as we have received your signed Mozilla Reps Agreement signed and send back by your legal guardian or parent, you're all set! 

Of course, if you or your parent or legal guardian have any questions, feel free to ask away :)

[your name] 
Mozilla Rep Council member

[1] https://wiki.mozilla.org/Template:Remobox
[2] https://lists.mozilla.org/listinfo/reps-general
[3] https://wiki.mozilla.org/images/d/d2/Mozilla_Reps_Agreement_under_18.pdf
[4] https://wiki.mozilla.org/ReMo/Tools_and_Resources
[5] https://wiki.mozilla.org/ReMo/SOPs

IMPORTANT: You may want to consider taking an extra step to confirm that it was the parent/guardian who signed, not just the teenager signing as the parent/guardian. For example, please consider doing a follow-up communication by email or phone (e.g., "Thank you for agreeing to your child's participation as a Mozilla Rep. If you have questions at any time, please feel free to contact us at....") This would give the parent an opportunity to raise questions, if it wasn't really the parent who signed off.

Step 6: Hand-Holding Period

Bug Status : ASSIGNED
Bug Whiteboard : Orientation period or Pending Signature

If the applicant is approved to become a Mozilla Rep, his/her mentor should help him/her to get started. This period is called the "hand-holding" period where the mentor makes sure the new Mozilla Rep:

The hand-holding period should not last more than two weeks although each Mozilla Rep will be strongly encouraged to regularly liaise with their mentors.

Step 7: End of process

Bug Status : RESOLVED FIXED
Bug Whiteboard : Accepted

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