Bugzilla Anthropology
General Agenda
To figure out how people are currently engaging with Bugzilla and see what we can learn about the tool's good, bad, and frustrating qualities.
- Identify the information we want to gather.
- Interview stakeholders across the organization.
- Surface statistics that are relevant to it's use.
- Identify best practices, useful hacks, and key problem areas.
- Provide an overview of how Bugzilla is being used.
Status
- Interviews 10 completed
- Current estimated required 20 to get high coverage
- Work is currently underway to post the first 10 transcripts
- Next ten interviews will be determined once initial batch have been reviewed
- Currently working to get visibility on how review queue size is changing over time
- A prototype is imminent
- Preliminary findings presentation available
Interviews
Interviews will be a large portion of the programs scope. The the following section includes details about what will be investigated, who will be interviewed, and the notes gathered in those interviews.
Transcripts
Below are the results of the interviews conducted so far. These are the raw transcripts so they are unfiltered and the raw input that was given by the participants. Summaries of this information will be coming but these will be useful for those that want to dig a little deeper.
- Ehsan Akhgari
- David Baron
- Tyler Downer
- Joe Drew
- Brad Lassey
- [Christian Legnitto Interview Christian Legnitto]
- David Mandelin
- Jesse Ruderman
Statistics
Gathering statistics on Bugzilla usage is a good way to provide an additional perspective that can help corroborate or question the information we gather via the interviews. A tool has emerged that seems to provide some solid insight into this area.
As this data significant influence on the interpretation of interview findings, verifying that the data presented is accurate is very important. This work is currently being discussed on the following Etherpad: