Bugzilla Anthropology
General Agenda
To figure out how people are currently engaging with Bugzilla and see what we can learn about the tool's good, bad, and frustrating qualities.
- Identify the information we want to gather.
- Interview stakeholders across the organization.
- Surface statistics that are relevant to it's use.
- Identify best practices, useful hacks, and key problem areas.
- Provide an overview of how Bugzilla is being used.
Status - Updated 11/29/2011
- Interviews 10 completed
- Current estimated required 20 to get high coverage
- Transcripts posted below
- Next ten interviews will be determined once initial batch have been reviewed
- Currently working to get visibility on how review queue size is changing over time
- A prototype is imminent, 3 bugs blocking
- Preliminary findings presentation available, email mbest@mozilla.com to setup a time.
Interviews
Interviews will be a large portion of the programs scope. The the following section includes details about what will be investigated, who will be interviewed, and the notes gathered in those interviews.
Transcripts
Below are the results of the interviews conducted so far. These are the raw transcripts so they are unfiltered and the raw input that was given by the participants. Summaries of this information will be coming but these will be useful for those that want to dig a little deeper.
Statistics
Gathering statistics on Bugzilla usage is a good way to provide an additional perspective that can help corroborate or question the information we gather via the interviews. A tool has emerged that seems to provide some solid insight into this area.
Note: Bug 704600 - Data has stopped collecting as of the 19th of November, there are also several bugs in the database that we are working to resolve with Metrics so this data should be double checked before making decisions against it until these issues are resolved.
As this data significant influence on the interpretation of interview findings, verifying that the data presented is accurate is very important. This work is currently being discussed on the following Etherpad: