Contribute/Canned responses

From MozillaWiki
Jump to navigation Jump to search

To help answer any questions that come in through the contact form on the Get Involved page or through volunteer matching sites, we have a number of canned responses for different contribution areas.

General

Can be used if someone fills out the form without indicating which area of interest they are writing about.

Thanks for your interest in getting involved with Mozilla. If there's a type of activity you'd like to find out more about (marketing, coding, testing, localization...) please feel free to write me back and I'll be happy to help you get started on a project. There is a list of different project areas at

http://www.mozilla.org/contribute/areas.html

General Test

Thank you for your interest in getting involved with Mozilla.

A great way to get started is to spread the word about Firefox. Grab a button and put it on your site, blog, Facebook or wherever.

http://www.mozilla.org/contribute/buttons/firefox.html

If you'd like to learn more about other ways to help out, take a look at

http://www.mozilla.org/contribute/areas.html

If there's a type of activity you're interested in, please feel free to write me back and I'll be happy to help you get started on a project.

Coding

Hi, and thanks for your interest in getting involved with Mozilla! Feel free to email me with any questions you have.

To get started coding for Firefox or other applications, one of the best things to do is taking a look at our Developer Guide to get familiar with our tools and code:

https://developer.mozilla.org/En/Developer_Guide

I'd also encourage you to read this blog post that gives tips on how to get started with coding

http://www.joshmatthews.net/blog/2010/03/getting-involve-with-mozilla/

If you have any questions about any of this, posting to our forums or using our chat server are both good places to go.

http://www.mozilla.org/community/forums/

http://irc.mozilla.org

You're also welcome to write me back with any questions. I'm happy to help you find a specific bug or project to work on.

Coding (jdm)

Hi, and thanks for your interest in getting involved with Mozilla! I'm Josh, one of the many volunteer Firefox developers. Feel free to email me with any questions you have.

Is there any specific part of Firefox you'd like to work on? What sort of programming experience do you have? There's a list of bugs that have been tagged as being good for someone just getting started [0], but it can be a bit overwhelming to look through. If you have an area of interest, I can help you find something to work on.

To get started coding for Firefox or other applications, one of the best things to do is taking a look at our Developer Guide [1] to get familiar with our tools and code. I know it's a lot of information; we're working on making it easier for new people to get started, but it's a slow process. I also wrote a blog post [2] based on my experiences that gives tips on how to get involved with coding.

If you have any questions about any of this, posting to our forums [3] or using our chat server [4] are both good places to go. On irc.mozilla.org, there's the #introduction channel specifically for people just getting started. You're also welcome to write me back with any questions. I'm happy to help you find a specific bug or project to work on.


Cheers,

Josh

[0] http://tinyurl.com/goodbugs

[1] https://developer.mozilla.org/En/Developer_Guide

[2] http://www.joshmatthews.net/blog/2010/03/getting-involve-with-mozilla/

[3] http://www.mozilla.org/community/forums/

[4] http://irc.mozilla.org

Coding (pbiggar modified)

Hi, I'm Josh, one of the C++ developers on the Mobile team. Great to have you!

To get started with the codebase, have a look at http://developer.mozilla.org/En/Introduction.

If you need any help, you can obtain it on IRC. I recommend visiting #introduction, which is specifically for newcomers. See http://irc.mozilla.org for how to access it.

And feel free to contact me anytime if you're having any problems! I'm jdm on IRC, or just josh@joshmatthews.net.

Happy hacking, Josh

Coding (pbiggar)

Hi,

I'm Paul, one of the C++ developers on the Javascript team. Thanks for your interest in contributing to Mozilla.

We have a page explaining how to get involved with Mozilla at http://developer.mozilla.org/En/Introduction. In addition, I can help you with any specific questions you may have.

C++ not your language? Don't worry - we have projects in C, JS, CSS, HTML, PHP, Python, Perl, shell/make, and probably others. Let me know what you can do and I'll find a way for you to contribute.

Finally, most of our developers are willing to help in person, and you can find them on irc most of the day, in particular in the #introduction channel, which is specifically for newcomers to Mozilla. See http://irc.mozilla.org for how to access it.

If you have any more questions, or just don't know where to start, please feel free to contact me directly. I'm pbiggar on IRC, or you can email me at pbiggar@mozilla.com.

Happy hacking, Paul

Coding (Java)

Thanks for your interest in getting involved with Mozilla. If you're interested in Java programming, take a look at the Rhino project. Rhino is an open-source implementation of JavaScript written entirely in Java.

https://developer.mozilla.org/en/Rhino

I'd recommend reading the recent discussions on the Rhino group and then posting there to get started working with the Rhino developers.

http://groups.google.com/group/mozilla.dev.tech.js-engine.rhino/topics

Another thing to check out is our Developer Guide. This will give you a general overview of the code, processes and tools used in the community.

https://developer.mozilla.org/En/Developer_Guide

If you have any questions about any of this, feel free to write me back.

Coding (Webdev)

Hi,

I'm ___, one of the developers on the ___ site. Glad to hear from you!

The easiest place to start is probably one of our larger site projects[1] - each has a dedicated team and established communication channels. Mozilla has hundreds of other websites[2] and much of the source code is available online. Do you have something specific you want to help with?

If you need any help, you can obtain it on IRC. I recommend visiting #introduction, which is specifically for newcomers. And our Webdev group is in #webdev. See http://irc.mozilla.org for how to access it.

Feel free to contact me if you're having any problems! I'm ___ on IRC, or _email_.

Happy hacking,

___

[1] https://blog.mozilla.com/webdev/get-involved/

[2] https://www.mozilla.org/community/directory.html

Marketing

Thank you for your interest in getting involved with Mozilla. For marketing projects, there are a few good places to get started:

  • Every two weeks we also have an open marketing call. If you subscribe to the marketing list you'll see the call details and agenda. This is a good way to ask questions and meet fellow marketeers.
  • Become a Firefox Affiliate (affiliates.mozilla.org). Add an affiliate button to your website or blog and tell the world about Firefox.

If you have any questions about any of this, let me know.

Marketing: Post-Fx 6 + Webify Me

Thanks for offering to help! We just released Firefox 6 and announced our Webify Me campaign. The best way to get started is to share the news. Here's how:

  • Firefox 6*

Mozilla Blogs - please share: Windows, Mac and Linux: http://mzl.la/n7abiy Android:http://mzl.la/rnEFmY Hacks: http://mzl.la/pX1eQC

Twitter post - please retweet: Get the latest Firefox for Windows, Mac and Linux update w/new dev tools and improved Panorama performance http://mzl.la/n7abiy http://twitter.com/#!/firefox/status/103487878193102848

Firefox website buttons - Grab a button and put it on your site, blog, Facebook or wherever: http://www.mozilla.org/contribute/buttons/firefox.html

  • Webify Me*

Webify: Visualize what your Web looks like now and share it to your friends via Twitter and Facebook. Here's how to get started:

Visit the Webify Me website: https://webifyme.org/ Answer a series of fun questions Receive your own personalized visualization of your web. Add your collage to the gallery Share it to your friends on Facebook and Twitter

If you have any questions, please let me know. You can join the marketing mailing list for more opportunities + to meet other volunteers. http://groups.google.com/group/mozilla.marketing/topics

Thanks!

Marketing Test

Thank you for your interest in getting involved with Mozilla.

A great way to get started is to help us spread the word about Firefox. Grab a button and put it on your site, blog, Facebook or wherever.

http://www.mozilla.org/contribute/buttons/firefox.html

If you'd like to learn more about other ways to help us with marketing, please join the marketing forum at

http://groups.google.com/group/mozilla.marketing/topics

If you have any questions about any of this, let me know.

User Research

Thanks for pinging the user experience research team!

There are three ways you can contribute to creating more awesome user experiences at Mozilla.

1. Evaluate Our Designs: We're always looking for people to talk to - via phone/video or in-person - about our upcoming products and services. Take this quick 13-question survey: (copy/paste in your browser) => bit.ly/qVDMYd to be notified of when we're conducting research.

2. Conduct Usability Mobile & Desktop Evaluations in Your Community: We can't be everywhere all the time and so we're relying on our community to lend a hand. Email me: diane+contribute@mozilla.com with your city/state/providence and the number of hours you have a week to dedicate to conducting usability tests.

3. Join Test Pilot: Test Pilot is a platform collecting structured user feedback through Firefox. The Test Pilot studies explore how people use their web browser and the Internet - get the add-on: https://testpilot.mozillalabs.com/.

Design

Thank you for your interest in getting involved with Mozilla.

For design projects, there are a few good places to get started.

http://areweprettyyet.com

http://creative.mozilla.org/

http://design-challenge.mozillalabs.com/

If you have any questions about any of this, feel free to write me back.

QA

Hi,

We're happy to hear of your interest in Mozilla QA. Our team consists of five groups Web QA, Browser Technologies, Automation, Services, and Desktop Firefox.

You can see a quick overview of our teams in this page: http://quality.mozilla.org/

Depending your area or areas of interest I can help you explore some of the things you can help with.

We've just started a new development process that should allow us to release a few new features in the browser every six weeks, as opposed to tons of features every year or so. We are going to need lots of help tracking the status of new features, creating test plans for new features, creating test cases, testing these new features and making sure these are in good shape before they are deemed ready to go out in a specific release. You can see a list of features we are working on: https://wiki.mozilla.org/Features/Firefox

Many of those features currently have no QA ownership, so depending on your interest and how much time you can invest, you could for example take on one of those features to test it. Of course, there are many more things we do on a daily basis which you can engage in to become familiar with the project before you commit to "owning" a feature. These tasks include triaging bugs that have been filed by community members but which have not been confirmed, verifying new bugs fixes, finding regression ranges for identified issues and so on.

If you'd like you can also come to one of our weekly testdays, where we gather on irc://irc.mozilla.com/#testday and we go through some of the tasks I described above. It's a good opportunity to say hi and get to know the team and other volunteers and try on some new features or just hang out. These happen every Friday from 8am to 5pm Pacific time, and you can find details of upcoming testdays and other events on http://quality.mozilla.org/

Let me know if you have any questions. Thanks you for your interest in participating in the project.

<< Your Name and Role >>

Add-ons

Thanks for your interest in getting involved with Mozilla. For more information about add-ons, I'd recommend taking a look at the Add-on Developer Hub. This site has documentation, tools and ways to get in touch with other people interested in add-on development.

https://addons.mozilla.org/developers/

There's a also the Add-ons Forum, where you can post questions and talk with other add-ons developers.

https://forums.addons.mozilla.org/

If you have any questions about this, feel free to write back.

Firefox Suggestions

Thanks for your suggestion about Firefox. I'd encourage you to look at the available add-ons to see if there's already something that does what you are interested in.

https://addons.mozilla.org/

You may also be interested in creating your own add-on to add this feature. You can learn more about how to do that at

https://addons.mozilla.org/developers/

or

Thanks for your interest in providing feedback about Firefox.

I'd recommend trying out a preview release of the next version of Firefox to see the latest features we've been working on. You can download that at

http://www.mozilla.com/firefox/channel/

After trying that out, you can share your thoughts at

http://input.mozilla.com/release/feedback

If you are only interested in making a suggestion or providing feedback regarding your current version, you can do so here: http://input.mozilla.com/en-US/feedback

Mirrors

Thanks for your interest in getting involved with Mozilla. There is information about how to take part in our mirror network at:

http://www.mozilla.org/community/mirroring.html

You are also welcome to join the mirrors mailing list which is used to notify mirror admins of impending releases and changes to mirroring policy.

http://mail.mozilla.org/listinfo/mirrors

If you have any questions about this, feel free to write back.

Labs

Thanks for your interest in getting involved with Mozilla. If you're interested in learning more about Mozilla Labs, I'd recommend checking out the following links:

http://design-challenge.mozillalabs.com/

http://mozillalabs.com/how-to-get-involved/

If you have any questions about this, feel free to write back.

Security

Thank you for your interest in getting involved with Mozilla. To learn more about our security process, I'd recommend taking a look at our Security Center and then checking out and posting to our security group.

http://www.mozilla.org/security/

http://groups.google.com/group/mozilla.dev.security/topics

If you have any questions about this, let me know.

Accessibility

Thank you for your interest in getting involved with Mozilla. To learn more about our accessibility efforts, please take a look at the Mozilla Accessibility Wiki at:

https://wiki.mozilla.org/Accessibility

I'd also encourage you to read through recent posts on the accessibility group and post there with information about what you're interested in:

http://groups.google.com/group/mozilla.dev.accessibility/topics

Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. Web accessibility also benefits others, including older people with changing abilities due to aging.

Since accessibility issues can be very broad in scope, I suggest you be very specific regarding the area(s) of accessibility you are interested in pursuing.

If you have any questions about this or if this is not your interest, let me know.

or

I am sorry to hear you're having problems accessing the internet in some fashion. Please tell us about your problem in detail by posting to our support site http://support.mozilla.com/kb/ask, we'll see what we can do to help.

Support

Thanks for your interest in helping people with support questions and welcome to the Mozilla community.

A great way to get started with helping users is to use our Army of Awesome page to quickly respond to questions people have about Firefox. You can find it at:

http://support.mozilla.com/army-of-awesome

If you're interested in finding about other ways to get involved with our support community, the following page has some useful information:

https://support.mozilla.com/kb/superheroes-wanted

If you have any questions about this, feel free to write me back.

Firefox Question

I'm sorry to hear about the issue you are running into with Firefox.

I suggest asking about this on our Firefox support site at

http://support.mozilla.com/kb/ask

or

Sorry to hear you're having problems with Thunderbird.

I suggest asking about this on our Thunderbird support site at

http://support.mozillamessaging.com/en-US/home

or

If you're having problems using Facebook with Firefox see the following:

http://support.mozilla.com/en-US/kb/Problems%20using%20Facebook%20in%20Firefox

or

Many crashes are due to out of date plug-ins and add-ons, so I'd suggest using our plugin checker to check for old plug-ins. You can also try uninstalling any add-ons you have installed to see if that helps.

http://www.mozilla.com/en-US/plugincheck/

http://support.mozilla.com/en-US/kb/Uninstalling+add-ons

If neither of those things work, I'd suggest using our Live Chat service to talk to someone in our support community about this.

https://support.mozilla.com/en-US/chat

GOOGLE TOOLBAR

There will be no update of the Google Toolbar to work with Firefox 5 or any later version of Firefox because Firefox users have most of the features built-in and have alternatives.

Google Toolbar Help: An update on Google Toolbar for Firefox http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html

Toolbar not available for Firefox 5 or newer versions : - Toolbar Help http://www.google.com/support/toolbar/bin/answer.py?answer=1342452&topic=15356%29

For translation and spell checking you do not need an extension at all https://support.mozilla.com/en-US/questions/852325

To Be Used As Needed And Added To The Reply:

Please refrain from the use of foul language and/or cursing when asking our volunteer support team for help, we're here to assist in solving your issue, thanks.

Careers

For information about available careers, please check out our career site at

http://www.mozilla.com/about/careers.html

Drumbeat

Thanks for your interest in getting involved with Mozilla. There's more information about what Drumbeat is and how you can get involved at

http://www.drumbeat.org/about

I'd also encourage you to read through and post to the drumbeat forum at

http://groups.google.com/group/mozilla.community.drumbeat/topics

Testing

Thanks for your email and welcome to the Mozilla Community.

You can download a nightly version of Firefox to help test what is coming in future releases of Firefox. You can download test releases at:

http://nightly.mozilla.org/

The following page has information about how to test and report feedback on the nightly.

http://www.mozilla.org/projects/minefield/

If you have any questions about this, please feel free to post to our QA forums at:

http://groups.google.com/group/mozilla.dev.quality/

Localization

Thanks for your email and welcome to the Mozilla Community.

Localization is a very important area and there are many opportunities for getting started on a project.

If there is a specific language you are interested in, let me know and I can connect you to the right localization team. For a general overview of the localization process, check out the pages at

https://wiki.mozilla.org/L10n

You're also welcome to read through and post to the localization forums at

http://groups.google.com/group/mozilla.dev.l10n/topics


or


Thanks for your email and welcome to the Mozilla Community.

To get started on a project, I'd suggest contacting members of the LOCALE localization team to learn more about where they need help. You can find their contact information at

https://wiki.mozilla.org/L10n:Teams:??

For a general overview of the localization process, check out the pages at

https://wiki.mozilla.org/L10n

You're also welcome to read through and post to the localization forums at

http://groups.google.com/group/mozilla.dev.l10n/topics

Website Feedback

By the way, if you're interested in helping us improve our web sites even more, you're certainly welcome to get involved.

Our web sites are run as open projects and there are plenty of opportunities to get involved with web QA, web development and more.

Here are some links if you're interested in learning more.

http://quality.mozilla.org/teams/web-qa/

http://blog.mozilla.com/webdev/get-involved/

If you have any questions about any of this or would like to talk more, feel free to write me back.

Firefox 4 Toolbar Questions

The latest version of Firefox has all of the same features from earlier versions, although some of the toolbar buttons have been hidden to make more room for web pages.

You can change the default toolbar settings in Firefox 4 and set things up however you like. The following support articles have information about how to show, add and move toolbars and toolbar items.

http://support.mozilla.com/en-US/kb/what-happened-bookmarks-toolbar

http://support.mozilla.com/en-US/kb/how-do-i-customize-toolbars

Thunderbird

(If the inquiry is regarding a support issue or bug report, use the text on https://wiki.mozilla.org/Thunderbird/Response_text#tb-kb_via_Mozilla_Contribute_page)

Hello! Thanks for your interest in helping out with Mozilla's Thunderbird email client. We are a non-profit that relies heavily on volunteer contributors.

There are a number of ways you can contribute to Thunderbird:

- Help with Testing and QA http://wiki.mozilla.org/Thunderbird:Testing
- Help Thunderbird Users http://support.mozillamessaging.com/en-US/kb/superheroes-wanted
- Improve the Knowledge Base http://support.mozillamessaging.com/en-US/kb/improve-knowledge-base
- Translate Thunderbird Help http://support.mozillamessaging.com/en-US/kb/localize-thunderbird-help
- Write an Add-on http://developer.mozilla.org/en/Extensions/Thunderbird
- Fix a Bug http://www.mozilla.org/hacking/
- Spread the Word http://www.spreadthunderbird.com/

Members of the Thunderbird team can usually be found on the #maildev IRC channel on irc.mozilla.org. Feel free to drop in and say "hi". If you have any questions, write me back and I'll be happy to help.

Welcome to the Thunderbird community!

Documentation

Hello! Thanks for your interest in helping with Mozilla's documentation. There are several ways you can help:

Thanks again for your interest, and welcome to the Mozilla Contributor Community!

Student Reps

Thank you for your inquiry about getting involved with the Mozilla Student Reps program. To learn more about the program and how to start representing Mozilla at your school, click here:

https://wiki.mozilla.org/ReMo/Student_Reps

Before you can get started, please complete the Student Reps registration form:

http://www.mozilla.org/en-US/newsletter/studentreps

Once you submit the form, you are considered an official Student Rep and are able to start promoting Firefox and Mozilla products at your college or university. You will receive a newsletter twice monthly with important program updates and campaigns so make sure to look out for that.

We look forward to keeping in touch through the channels listed on the Student Reps program wiki.

Please contact Jason Haas, Community Manager for students, at studentreps (at) mozilla (dot) com if you need anything else.

Good luck -- and thank you for representing Mozilla at your school!

Auto-responses

How does the auto-response work?

  • Someone fills out the form.
  • If they choose an area of interest that has an auto-response, that message is sent out immediately.
  • The original inquiry from the form is still delivered so a point person can review and reply manually if there is a need to address a specific question.
  • The auto-response has a reply-to address set for the point person for that area of interest, so you will get an email if someone replies to the auto-response.

Tracking which areas have auto-responses and which areas don't want them.

  • Support (yes)
  • L10n (no)
  • QA (yes)
  • Coding (no)
  • Add-ons (yes)
  • Marketing ?
  • Student reps (yes)
  • Documentation (yes)
  • IT (no)
  • Automation (no)
  • Research ?
  • Thunderbird (no)
  • Accessibility (no)
  • Firefox Suggestions (yes)
  • Other (yes)
Retrieved from "https://wiki.allizom.org/index.php?title=Contribute/Canned_responses&oldid=386934"