Support/Weekly Meetings/Notes 2012-01-23

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Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

  • 9:00 AM PST
  • 12:00 Noon EST
  • 16:00 UTC during summer
  • 18:00 CET
  • 11:00 CST

Phone call details:

  • California: 1-650-903-0800, x92 then 9309 then #,
  • Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
  • Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

  • 01-24-12 tomorrow
  • 01-31-12 next week
  • Last known blockers for Elastic Search land on prod today. We will be trying to index on prod for the first time afterwards. *fingers crossed*
  • The first part of the Key Performance Indicator dashboard will land tomorrow.
    • percentages are a little off, but that will be fixed next week.
  • Kadir will do bi-weekly sprint updates to coincide with pushes after a sprint is done.

UX

  • Susan started interviewing staff
  • Bram started putting the most important tasks into an app that allows us to test our navigation.

Roundtable

Please add your comments, questions and updates here.

  • discussion about Army of Awesome Facebook? #Swarnava
    • David to sync up with the engagement team to pick up the ball, again.
  • Firefox reset feature (this doesn't really have a name) initial implementation may make Firefox 12.
  • Idea to change home page of SUMO for one day to see if we can limit duplicate posts? [Michelle]
    • Please give feedback in the forums.

Firefox Status Update

Firefox 10: Jan 31st push scheduled.

Major blockers at the moment: currently GC/CC pauses on mac (v. hard to repro in house); crash caused by malware (can't reproduce in house). We may ship with both. Flash 11 (latest version) isn't compatible with Firefox 10 and OSX 10.5 (maybe).

Metrics

  • SUMO
  • We are getting complete logs by now again, we are going to collect logs for two weeks before we compare them to webtrends data to understand our webtrends numbers.
  • Mobile specific

Knowledge Base

Mobile

Services

Sync

  • Add-on Sync stable in Aurora. Ready to launch in Firefox 11
  • Developer team sprinting to launch Sync on Android Native on time. Dependency to create updated documentation.
  • Browser ID log-in on the works. Updates soon.
  • Ibai to update Michael on the status of sync for Firefox 10 ESR.

Marketplace

  • Beta delayed to March 21st
  • General Launch some time around June.
  • SUMO developments are evolving great thanks to the development team.

Support Forum

Live Chat

  • We need to remove all references to Live Chat from SUMO

Chat Log

11:01 djst: r1cky: http://www.youtube.com/watch?v=5aKniUjce4s
11:02 nhirata has left IRC (Ping timeout)
11:04 leo has joined (leo@EAC0E167.4A56408C.AB3DFBB4.IP)
11:04 ChanServ has changed mode: +o leo
11:04 michelleluna: in SUMO meeting now
11:04 michelleluna: talking about elastic search progress
11:04 nhirata has joined (nhirata.bu@moz-BBE3ABD.mv.mozilla.com)
11:04 r1cky: http://support.allizom.org/kpi/dashboard <~ stage
11:05 r1cky: screenshot of my local version with prod data http://cl.ly/101D2R3T0M2L1E1Q3M0o
11:05 Swarnava: r1cky: is it not possible to login on stage server?
11:06 michelleluna: now discussing KPI (key performance indicators), Kadir explaining that we'll add new KPIs with each SUMO dev sprint
11:06 grace has joined (grace@moz-AD5CA005.hsd1.ca.comcast.net)
11:08 r1cky: Swarnava: if you don't have an account there yet, you can just register
11:09 michelleluna: Kadir will provide an update via the SUMO blog every time there is a post-sprint push with an update about what went into the sprint and we should test those to make sure they are complete
11:09 Swarnava: r1cky: oops, the stage server and the prod server, both have different database?
11:09 r1cky: Swarnava: correct. it was based on a prod database but from a long time ago
11:10 Swarnava: r1cky: ok i will check
11:11 bram: The sitemap skinny talked about: https://skinnywhitegirl.optimalworkshop.com/suite/treejack/participant/activity.jsf?p=PREVIEW-12442&t=74961
11:13 Swarnava: bram: sounds good :)
11:14 grace has left ()
11:16 michelleluna: UX update: putting together a site map (above link) with all links so we can test the top tasks as a baseline of where we are today
11:17 michelleluna: the test will calculate how long it takes a user to get to the answer, if they get the correct answer, and how direct the path to the answer
11:20 chofmann has left IRC (Ping timeout)
11:21 michelleluna: armyofawesome facebook plan update; Kadir giving background of this project drafted last year
11:25 Swarnava has left IRC (Ping timeout)
11:26 Swarnava has joined (chatzilla@E9975618.4F5A388D.EC4A85D5.IP)
11:28 djst: ereer
11:28 djst: i think i'm breaking up
11:28 djst: Topal:
11:28 Nuke|work has left IRC (Quit: ChatZilla 0.9.88 [Firefox 10.0/20120120124717])
11:28 Topal: djst: yeah, we can't hear you
11:28 Topal: and we can't see you
11:28 jhford-work-away is now known as jhford-work
11:28 djst: i turned off video for now
11:28 djst: i'm still in
11:29 Topal: djst: okay.
11:29 michelleluna: verid is now updating us about the FF reset feature status
11:29 michelleluna: *verdi
11:29 djst: michelleluna: thanks. i'm still called in, it's getting better again
11:29 djst: not sure what happened
11:30 michelleluna: the reset feature will create a new profile and migrate your data
11:30 djst: verdi: need to be briefer if we want to stick to the 30 minute rule ;)
11:30 skinny: really excited to hear about the reset feature. had to drop for my 9:30
11:33 Matt_G: michelleluna: I sent you a PM on the forums about that topic
11:33 Matt_G: michelleluna: please take a look when you get a minute :)
11:36 michelleluna: Matt_G: yep, I saw it, thank you! would like to chat about it.
11:36 Cww: https://support.mozilla.org/en-US/forums/contributors/708077?last=44655&page=1
11:37 alex_mayorga has joined (u4422@moz-160C58C6.com)
11:38 Swarnava has left IRC (Quit: ChatZilla 0.9.88 [Firefox 10.0/20120118081945])
11:39 michelleluna: review this post for more details about the idea to change the home page for one day to limit duplicate support questions https://support.mozilla.org/en-US/forums/contributors/708077
11:40 michelleluna: cheng is providing an update of 3 known issues for FF10
11:41 Lucy_ has joined (Lucy@moz-D480481C.cpe.net.cable.rogers.com)
11:41 ChanServ has changed mode: +qo Lucy_ Lucy_
11:42 Lucy has left IRC (Ping timeout)
11:43 michelleluna: cheng will put this info on the contributor forum as a heads up for helpers when we get to FF10
11:44 michelleluna: now an update on metrics
11:45 michelleluna: talking about log data versus webtrends data
11:47 michelleluna: we need to understand the differences in the data, we will start the analysis next week
11:48 michelleluna: the numbers in the kb article visits is a different issue than the logs vs. webtrends issue
11:49 JasnaPaka has left IRC (Quit: Odcházím)
11:49 michelleluna: the kb article numbers have changed because of the .com to .org switch, Ibai is working with the webtrends folks on this
11:50 r1cky: Ibai: we can get the old version of webtrends.js from source control if that helps
11:51 Ibai: thanks, i will keep that in mind if the guy from webtrends needs it
11:51 Ibai: don't worry for now
11:51 Ibai: or...send it to me if it's easy
11:51 r1cky: ok
11:51 r1cky: i can link you :-)
11:52 Ibai: meaning..send both
11:52 Ibai: ok
11:52 Ibai: that works
11:52 Cww: michelleluna: I have a question for you about tablet. On ICS (And maybe just the transformer prime that my friend just bought, the fonts are all glitchy)
11:52 r1cky: Ibai: https://github.com/mozilla/kitsune/commits/master/media/js/webtrends.js
11:52 r1cky: adblockplus doesnt block webtrends by default, does it?
11:52 r1cky: i know some lists do
11:54 michelleluna: now a kb update
11:54 michelleluna: review sprint Thursday!
11:54 michelleluna: now a mobile update, sync is in progress
11:55 michelleluna: browserID update as a sync login is also in progress
11:56 michelleluna: sync update; they are planning what to do for sync wrt ESR release
11:57 michelleluna: we need some clarification about what this means for support
11:58 michelleluna: crisis avoided!!
11:58 michelleluna: marketplace planning continues for the preview, but is delayed another quarter we think, more to come
11:59 michelleluna: SUMO day update, don't have the numbers yet, but is was a blast, thanks to all who participated!
12:00 michelleluna: livechat update, need to update web pages for the hiatus
12:00 michelleluna: on SUMO and other web properties
12:01 michelleluna: need to also communicate more details of these web page changes to localizers

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