Thunderbird/Thunderbird10.0SupportIssues

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[Thanks to those who helped us on the February 2, 2012 Thunderbird support day! The next support day is currently scheduled for March 14, 2012]

  • TB10.0.0 was released January 31, 2012 at approximately 1p.m. Pacific
  • TB 10.0.1 was released February 12, 2012

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Thunderbird 10.0 issues

Not so minor

(not in order)

  1. Not all Attachments are shown by Thunderbird when those attachments are sent in a non standard way by Outlook and other email clients - [reopened bug 674473 after a partial fix in TB8] - WORKAROUND: Show All Body Parts Add-on until we get a real code fix; given the nature of MIME and the MIME code, this is not a trivial problem to fix - This has been a problem since Thunderbird 5
  2. Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: WORKAROUND: delete non standard protocols from your HTML signatures and change all relative links to file:/// links - [GS1], [GS2] - Please tag any other topics "tb10signature"
  3. LDAP fails due to LDAP Server SSL error (i.e. this is not a Thunderbird or Firefox bug!), WORKAROUND - upgrade LDAP server with SSL fix e.g. update to Kerio Connect 7.3.1 patch 2, [bug 723551] - Please use the tb10sslproblem tag for these issues in GS
  4. IMAP SSL/TLS Server don't work after TB9->TB10 upgrade due to IMAP servers that haven't fixed an old SSL bug that TB10/FF10 fixed (similar issue to the LDAP issue in bug 723551); So far this SSL bug has only manifested itself in IceWarp aka Merk mail servers and might be an IceWarp 10.3.5-only issue so a support ticket was filed with Merk :[GS1]; [bug 723109] which apparently is a dup of: bug 702111; WORKAROUND: "create a batch file that sets NSS_SSL_CBC_RANDOM_IV=0 and then runs Thunderbird"; Real Solution: [bug 723109#c32] ; [bug 702111] ; Please use the tb10sslproblem tag for these issues in GS

Minor issues or issues fixed in TB 11 or future release

See Thunderbird 11 User Changes Page

(not in order, numbered only for convenience; minor = no dataloss or non dataloss mac and linux problems since only 5% or less of TB users are mac or linux)


Add-on Issues

The following is an incomplete list of add-ons that have issues in Thunderbird 10. Please add to this list add-ons that have issues and if you find an add-on has been updated and works with Thunderbird, please strike it out using <del></del>

(not in order,numbered for convenience)

  1. MoreLayouts 2.2 is broken, apparently MoreLayouts 2.3 fixes the problem -[GS1]
  2. Users don't get upgraded to Lightning 1.2 when they upgrade to Thunderbird 10 for some reason (from most likely to least likely:connectivity, anti-virus, bugs in TB or AMO?) - [GS1]. [Canonical topic, GS2], [GS3], [GS4], [GS5], [GS6], [GS7], [GS8], [GS9], [GS10] - Investigating whether this is a Lightning a bug, a bug in Thunderbird add-on upgrade process and whether this can be lessened using a screenshot by screenshot (a video might help too) tutorial on Lightning upgrades

Daily Support Reports

(selected dates starting the day after release day which will probably be February 1, 2012; can't do this for every day obviously :-) !)

February 1, 2012

(all times are UTC)

  1. Users don't get upgraded to Lightning 1.2 when they upgrade to Thunderbird 10 for some reason (from most likely to least likely:connectivity, anti-virus, bugs in TB or AMO?) - [GS1]. [Canonical topic, GS2], [GS3], [GS4], [GS5], [GS6], [GS7], [GS8], [GS9], [GS10]
  2. Lightning 1.2 is invisible (perhaps a Kaspersky issue?) - [GS1]
  3. Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: WORKAROUND: delete non standard protocols from your HTML signatures and change all relative links to file:/// links [GS1], [GS2] - Please tag any other topics "tb10signature"
  4. AVG doesn't work with TB10 - [GS1], [GS2] - Please tag any other topics "avgtb10"
  5. Multiple icons in Windows Taskbar - SOLUTION in GS - unpin original, pin the new Thunderbird

February 2, 2012

(selected potential issues)

  1. Email attachment error when sending because html signatures with tel:, skype:, callto: and other non standard protocols and relative links no longer work due to stricter checking: WORKAROUND: delete non standard protocols from your HTML signatures and change all relative links to file:/// links
  2. IMAP SSL/TLS Server don't work after TB9->TB10 upgrade apparently it only affects ice warp aka Merk mail servers and might be an IceWarp 10.3.5-only issue so a support ticket was filed with Merk : GS: http://getsatisfaction.com/mozilla_messaging/topics/imap_access_problem_after_upgrade_to_v_10 https://bugzilla.mozilla.org/show_bug.cgi?id=723109 apparently a dup of: https://bugzilla.mozilla.org/show_bug.cgi?id=702111 WORKAROUND: "create a batch file that sets NSS_SSL_CBC_RANDOM_IV=0 and then runs Thunderbird" https://bugzilla.mozilla.org/show_bug.cgi?id=723109#c32 Real Solution: https://bugzilla.mozilla.org/show_bug.cgi?id=723109#c32 , https://bugzilla.mozilla.org/show_bug.cgi?id=702111

February 3, 2012

See Also

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