Support/Weekly Meetings/Notes 2012-02-27
Meeting Details
Mondays (meeting duration approx. 30 minutes) at:
- 9:00 AM PST
- 12:00 Noon EST
- 16:00 UTC during summer
- 18:00 CET
- 11:00 CST
Phone call details:
- California: 1-650-903-0800, x92 then 9309 then #,
- Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
- Skype (free): +1 800 707 2533, pin 369 - then 9309 then #
irc.mozilla.org: #sumo <== Click the link to use web-based chat
Sumo Development Update
- 02-28-12 tomorrow
- 03-06-12 next week
- Update on the current sprint
UX
- Removal of survey?
Roundtable
Please add your comments, questions and updates here.
- Any news with LiveChat or still in hiatus as of the moment?
- On Thursday satdav will host the monthly IRC meeting in #sumomeet
- L10N links from the Firefox help menu?
- Firefox Clinic event in San Francisco on March 24th.
Firefox Status Update
Metrics
Knowledge Base
- A few overdue Fx 11 updates still need review - Private Browsing, Clear Recent History, How to clear the cache, Keyboard shortcuts.
Mobile
- Mobile World Congress in Barcelona this week; team will demo tabletUI and nativeUI on phones
- Decision was made last week that first release of nativeUI will not be until Firefox 13
Services
- Persona introduced last week. It's the official branding for the Identity Project, that includes but it's not exclusively, BrowserID.
- Apps and Marketplace announcements at the MWC.
- Tyler starts today!!! Welcome Tyler!
Support Forum
- Update on support forum: number of solved threads is increasing, a couple of days last week we had more solved than unanswered threads. Awesome work everyone!
- New forum helpers: Mauricio Araldi, Zachary Nielsen, Frank_MJ, String, JustinFinn
- This Thursday is SUMO Day! Everyone try to answer 10 questions from the no-replies list throughout the day.
- Blogger for this event?
Chat Log
11:05 michelleluna: sumo dev update is first
11:05 verdi: satdav: yes
11:05 michelleluna: serving 50% elastic search for two weeks
11:06 michelleluna: cww looked at numbers and they are looking pretty good
11:06 AleksandarS has joined (Aleksandar@8676DE6D.8384669D.90C2761D.IP)
11:06 michelleluna: once we confirm that sata we can think about increasing %
11:06 michelleluna: progress on KPI dashboards, paper cuts
11:07 michelleluna: questions about the infrastructure work needed for elsastic search
11:07 michelleluna: so, far there aren't issues we've seen that require it
11:07 michelleluna: but it is slower, so we are going to do some things to improve that
11:07 michelleluna: which we'll do in the next sprint
11:07 satdav has left IRC (Quit: http://www.mibbit.com ajax IRC Client)
11:08 michelleluna: but even though we're slower the click through rates are better
11:08 michelleluna: question about the advanced search
11:09 smo has joined (Mibbit@moz-8936BD4.pool.mediaways.net)
11:09 michelleluna: it has moved, but is still available
11:09 michelleluna: hi smo!
11:09 michelleluna: bram is giving an update on card sorting
11:10 michelleluna: the survey is completed now and bram is going through the documents for the 'other' and '?' categories
11:10 michelleluna: the problem with those articles isn't that bad, so we don't plan to do as many tests as we thought we had to do
11:11 michelleluna: because we think all the issues can be solved with simpler rewording/titling
11:11 midhun has joined (Mibbit@F65D89E2.540B3762.425A25DC.IP)
11:12 michelleluna: so bram is going to send around the documents he has created with suggestions for the rewording
11:12 Ibai has joined (ibai@moz-BBE3ABD.mv.mozilla.com)
11:12 michelleluna: continued analysis will happen over the coming days to test the new naming and then decide the final naming
11:12 michelleluna: then the taxonomist will incorporate it into the new information architecture
11:14 michelleluna: bram giving some examples of title changes
11:14 michelleluna: ...
11:15 smo: @michelleluna hi!
11:16 smo: how manz participants were involved?
11:17 michelleluna: respsondants were 15 people of rthe card sorting smo
11:17 michelleluna: *for the
11:17 smo: OK thx
11:18 bram: Here’s the link to the internal test: https://mozilla.optimalworkshop.com/optimalsort/sumo-kb-internal-test
11:19 smo: good work!
11:19 michelleluna: roundtable sectio of meeting
11:19 michelleluna: livechat is still on hiatus
11:19 michelleluna: no real update other than that
11:20 michelleluna: satdav is having monthly IRC meeting THursday
11:20 Cww: Ibai: I think you're the echo.
11:20 michelleluna: details are on the contributor news and resources page
11:21 Ibai: cww yes we are...but i'm muted
11:21 Cww: Ibai: ok.
11:21 Ibai: tyler is here...so we can't use headsets
11:21 Cww: Ibai: next time, use the phone in rooms.
11:21 Cww: they have much better echo cancellation.
11:22 smo: It ios not true. You get localiyed / like SL version on F1
11:22 skinny has joined (crystalbea@moz-CFF7CB16.hsd1.or.comcast.net)
11:25 Ibrahima has joined (chatzilla@moz-FFAD3188.hfc.dyn.abo.bbox.fr)
11:26 Matt_G has left IRC (Ping timeout)
11:26 michelleluna: firfox clinic project
11:26 michelleluna: in one month we'll host a pilot even in san francisco ca mozilla space
11:26 Swarnava: Ibrahima: ping
11:26 smo: The locale selection at the bottom is coporation-wide decision. But then, it is VERY difficult to find-realize one has an option to select
11:26 michelleluna: *event
11:27 michelleluna: the basic idea is to help people in-person 1:1
11:28 michelleluna: so it is March 24th in SF and anyone can get a ticket to attend and get help with Firefox
11:28 chofmann has left IRC (Ping timeout)
11:28 michelleluna: and any contributors in the area are welcome to join us and help out or wear the firefox costume
11:29 michelleluna: firefoxclinic.eventbrite.com
11:30 michelleluna: the long-term plan is to provide a toolkit to do a clinic anywhere
11:31 Matt_G has joined (chatzilla@moz-76E2CF8.bvtn.or.frontiernet.net)
11:31 michelleluna: we'll have another planning meeting about the ff clinic later this week
11:32 michelleluna: question about axis or meta-tree for document type realted to taxonomy
11:32 michelleluna: *related
11:33 michelleluna: best practice is categories first, then an axis for the function of the document
11:34 michelleluna: this is also important for faceted search, so the person can filter first on the category (troubleshooting), then on bookmarks, for example
11:35 michelleluna: we have six categories today, and then we have the topics
11:35 michelleluna: or tags
11:35 michelleluna: so, in the new taxonomy, will we use categories in conjunction with topics?
11:35 Swarnava: michelleluna: is this link for those who will attend SA event?
11:35 Swarnava: firefoxclinic.eventbrite.com
11:35 Swarnava: ?
11:36 michelleluna: it is a pilot event we are planning for next month
11:37 Swarnava: okay
11:37 michelleluna: so, UX is planning a menu with different tasks
11:37 michelleluna: so it will be task-based first
11:38 michelleluna: then we'll also have a bucket for 'get help from the knowledge base'
11:38 michelleluna: where they can navigate according to the categories and topics
11:38 michelleluna: so, that tasks are based on the topics
11:39 michelleluna: the suggestion is to also have an axis for the type of document
11:40 michelleluna: this came up in the forum thread, so we can continue this conversation there and organize some place to talk about this in more detail
11:40 michelleluna: cool, thanks Matt_G
11:41 michelleluna: ibai is launching a survey today to get information about why users install babylon toolbar
11:41 michelleluna: ibai will blog about it
11:41 Ibai: survey is happening on wednesday
11:41 michelleluna: firefox status update
11:42 michelleluna: no 10.03 this week (haha)
11:42 Swarnava: :D
11:42 michelleluna: we're working on the sumo 6-weekly monthly report this week
11:43 michelleluna: kb update
11:43 michelleluna: still 4 big articles that need review for FF11
11:43 michelleluna: if reviewers have time to look at them
11:44 rolandtanglao has joined (rolandtang@1063758.68078EAA.B97E6502.IP)
11:44 smo: MWC is pretty visible here in Europe / read today about B2G etc in German magazin
11:45 smo: may be we will have more customers:)
11:46 michelleluna: indeed
11:46 smo: maybe he mixed it up with Personas...
11:47 smo: it is hard to make a brand out of it...
11:48 michelleluna: they will also present browserID/Persona at MWC to attract partners
11:48 michelleluna: your identity travels with you across devices across browsers, pretty exciting
11:49 michelleluna: depending on the reaction, we'll see less or more reaction,
11:49 michelleluna: related to that Tyler started on the team today to help with the marketplace apps and users dowloading/purchasing apps
11:49 michelleluna: welcome Tyler!
11:53 smo: See you Thur!
11:54 smo: bye ebody