User talk:MadMatt/CommonKB

Current situation

Thunderbird and Firefox run two completely separate copies of Kitsune with mixed results.

Proposal

The two copies be merged in the back end and kitsune be modified to support there being more than one lot of support articles. Much of the support documentation for Firefox and Thunderbird are fairly common. Firewalls, anti virus programs and core preferences. To reduce the duplication and enhance the speed at which articles get to the user interface of the web site, it would be appropriate to combine these articles as much as possible.

Changes to Kitsune.

Remove all hard coded references to Firefox (most of this was done in porting it for use with Thunderbird, but there is sure to be some other there somewhere)

Include an approved for tagging system which can be used by the search and other API's to load only the correct articles in the correct web site.