Support/KB/Meetings/2012-04-26

Meeting Details

Thursdays:

• 09:00 PDT
• 11:00 CDT
• 12:00 EDT
• 16:00 UTC
• 18:00 CET

Phone call details:

• California: 650-903-0800 then extension 92
• Toronto: 416-848-3114 then extension 92
• Toll-free: 800-707-2533 then password 369
• Skype (free): +18007072533 then password 369

Then, enter the conference number: 9435#

Video details:

• Guest video link
• You will need to download and install the Vidyo desktop software.

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Actions from last week

• Kadir to ask sumodev about how much maintenance it is to continue to maintain both staging environments so we can have one with a regularly updated database to do search tuning.
• Michael to create a feature page for the topic templates
• Everyone to look over the "Metrics to track" section of this etherpad. We want to decide which ones are necessary before implementing them.

Design & Development work

• The work on the new task-based start page that implements Susan’s structure is done at https://support.allizom.org/en-US/ — would love to be reviewed and get help on missing articles. Thank you Matt_g and Vito for helping with this.
• Style guide workshop: Title & Slugs, Summaries could use some more participation. Try your hand at the exercises.

Desktop

• Firefox 12/latest issues - nothing big so far. Swarnava pinged me about the Breaking Issues team - said he'll work to keep on top of things - check the forum and input. He'll talk to Michael or Cheng (or Michelle when Cheng is on vacation) if he has questions.
• Firefox 13 - all of these features impact KB articles. Next on the list is to figure out what needs to be added to what articles + what new articles to create.

Roundtable

Comments, questions, ideas

• Verdi - Starting a discussion of good technical writing is on my to-do list. Highlight something you like and explain what makes it good. Examples off the top of my head - this, this and this.
• Verdi - User education: we should talk about it.
• Verdi - Enterprise support: David proposed, "A knowledge base section with the most common questions around enterprise deployment answered in easy-to-follow howto's." Thoughts?